Application Development | Business Process Outsourcing | IT Infrastructure Services
GlowTouch BPO Services can recruit, train, and deploy resources quickly
Business Processes Outsourcing (BPO) involves moving certain functions from an organization to a third party who is very skilled in that area while lowering the total cost of performing the function. A direct and immediate effect of the outsourcing is a significant increase in productivity. This pushes the function out of the client's back-office, into a front office cost center, which can then be managed and driven by performance metrics.
Customer support is a common function that can be outsourced. Many businesses may have difficulty providing good customer service for various reasons ranging from lack of adequate staffing levels to the prohibitive cost of providing these labor-intensive services. GlowTouch BPO services can recruit, train, and deploy resources quickly thus saving you time and money. Our teams in India are fully backed by our US headquarters and managed by experts to ensure quality. We can support 24x7 operations across the globe with the ability to scale to any size needed.
Low costs are to be expected, but our superior performance has emerged as the greatest source of long-term value creation for our customers. With GlowTouch BPO you can stay focused on the strategic areas of the business while we provide the tactical support needed to get things done. Contact us to learn how to leverage BPO in your organization to reduce cost and improve service levels.
BUSINESS PROCESS OUTSOURCING (BPO)
GlowTouch Technologies is our one stop shop for our technical and customer support needs as well as other business processes. They have been able to absorb all aspects of our business model in order to deliver an outstanding experience for our customers.
CUSTOMER SUPPORT
Phone, chat and email support for customer software and technology service. Level 2 escalated support.
DATA AND DOCUMENT PROCESSING
Document Processing involves the conversion of typed and handwritten text on paper-based & electronic documents (e.g. scanned image of a document) into electronic information utilizing one of, or a combination of, Intelligent Character Recognition (ICR), Optical Character Recognition (OCR) and experienced Data Entry Clerks.
SCANNING
GlowTouch offers a service like scanning, wherein the existing data on the magazines, brochures and so on in the PDF format are scanned and then uploaded to the online websites. This is particularly done for the travel industry.
TECHNICAL SUPPORT
We offer telephonic consultation/support for the Open Source projects and solutions. 24x7 support is available to aid your company with problem determination, management, and resolution. We also offer chat and email support.
TELEMARKETING
Telemarketing is a method of direct marketing in which a salesperson solicits to prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call.
Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing has come under fire in recent years, being viewed as an annoyance by most.
RECRUITMENT PROCESS OUTSOURCING
Staff augmentation is a proven solution for global manpower requirement with realizable cost benefits. GlowTouch will dynamically free up your time, reduce costs and provide quantity and quality of candidates.