GlowTouch is a US-based outsourcing firm that provides technological development services through our highly-skilled team of developers in Mangalore, India. Our technical support services provide a very cost effective way to get the very best team working for our clients. This process allows the appropriate people, an experienced third party, to perform the duties you need at a price our customers can live with. While companies spend their time and resources focusing on their individual core competencies, we take care of the technological development needs. This means that all parties are working on what they do best, and the end results therefore can only be the best. Our team maintains clear lines of communication with all our clients as well as with our US-based management to ensure we are all working together toward the same goals.
While there are several levels of outsourcing today, our teams in India are fully backed by our US branch and managed by experts to ensure quality. We operate at a level which provides our customers with equal quality work to the larger outsourcing firms while competing with smaller operations on price. Therefore, we offer a value that simply cannot be beat in order to remain the most cost effective solution for you.
Our concept provides several benefits for our clients. Not only do our services allow companies to reap the benefits of living in such a technologically small world, but they also allow clients to maintain the security and legality of working with a US owned and managed company. So our customers can sit back a relax knowing that the most experienced people are ensuring their development needs are handled correctly.
Business Processes Outsourcing (BPO) involves moving certain functions from an organization to a third party, who may be very skilled in executing the function while lowering the total cost of performing the function. A direct and immediate effect of the outsourcing is also a significant increase in productivity for the client. This pushes the function out of the client's back-office, into a front office cost center, which can then be driven by metrics.
A lot of times businesses may have difficulty in providing good customer service for various reasons ranging from lack of adequate levels of staffing of the qualified people to the prohibitive cost of providing these labor-intensive services.
Managed support services
The work our customers conduct behind the scenes is every bit as important as the finished product they present to their clients. In order to achieve the very highest level of back-office support, our qualified staff remains available 24/7 all year long to provide the remote service support you need. Through our high-speed secure connections, we maintain a clear channel through which our customers can reach us anytime.
Our staff has been expertly trained to handle the complex development obstacles that our clients come across daily in their line of work. We believe that the best defense is a good offense, and our clients have a step up on their competitors because they have taken that initial move in hiring our team to reduce their customer service costs by at least 40%.
Working with a team overseas can most certainly bring up a lot of concerns. However, our managed support team is not only available around the clock, but we work with our customers through every step of the process- from start to finish. We make it our objective to give our clients exactly what they want, the way they want it, and the best way to achieve this is by maintaining a consistent dialogue with each client.
As we are aware, all of our customers are different, and the complexity of their problems varies immensely. In order to respond more accurately and efficiently to different situations, we have implemented a tiered system. This system is based on the complexity of operations, and therefore provides a custom-fit solution to our clients' needs. Without disrupting the operating systems already put in place, we provide support that will integrate seamlessly into our clients' existing CRM solutions.
Our Customer Support services fall under various categories. We offer Technical support, Non-Technical customer service for various verticals, Remote Network Management support, and Product support through email-based, chat-based or phone-based means.
