Provide shared and VPS Webhosting and other online Webhosting services to individuals, small and medium sized businesses.

Technical / Non-Technical Support through Chat and Email (Tier1 and Tier2), Tier3 level and Engineering Support, Billing Support, NOC, Internet Property Management (IPM), Content Management Services, Security Specialist.

GlowTouch has a team of over 500+ employees who provide various services to EIG customers on hosting problems, fixing of system side issues and providing complete Support / Management for issues arising in system side maintenance (Unix / Windows NT), handling billing issues that the customer face, providing in-depth study of the internet trends / online hosting business and coming up with new plans for promotion of products online and setting up new pricing policies and packages depending on the study, providing maintenance and ongoing content update and management services and provide consultation, reporting and market survey information.

EIG chose to partner with GlowTouch to provide 24 / 7 support services to all its customers. GlowTouch provides Tier1, Tier2, Tier3, Billing support. In addition to this GlowTouch also has NOC and Engineering departments working for EIG. Tier1, Tier2, Billing and Tier3 are responsible for providing customer support. With its well equipped and stringent Training and QA process GlowTouch makes sure that the customers of EIG gets the best possible support in the Industry. Engineering Team is responsible for providing development and migration support for EIG. NOC team makes sure that servers of EIG have a 100% uptime and proactively monitor and maintain the Network and 1000+ Systems of EIG. Our Support line of business provides 24x7x365 support and currently handles on an average over 2500 emails per day and 2200 live chats per day, with a Turnaround time of 3hours for Email and 180Sec for Chat.