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Outsourcing
Why Outsource? What are the Benefits?
When companies have software development needs, they may not have all the right tools to take care of them properly alone. Instead of hiring and training an individual to take care of this aspect of their business, many companies choose to work with outsourcing companies like GlowTouch. This saves our clients the time and money associated with training an employee to do the same thing without all the experience of a specialized outsourcing firm.
The services we provide could be done in-house, but the valuable time, energy, and tangible resources that are used in the process would be wasted. Since GlowTouch specializes in your outsourcing needs, we make it possible for our clients to focus their resources toward their particular core competencies. By outsourcing, we save our customers the tedious work involved with constant customer service and maintenance of their systems. Since our developers are well trained, we are able to produce the best results for their development needs so our clients can, in turn, deliver their very best.
Simply put, the benefits are enormous. Companies can take advantages of the resources our firm provides, as well as the experience we have obtained. Tangibly, we save our clients company money by finding the most cost effective solution available. We do what we do best, while you do what you do best
What should I consider?
Firstly, outsourcing is not a band-aid solution to rapidly solve your problems in the short term. Starting a relationship with an outsourcing firm is a long-term partnership in which the two companies work together. As part of an efficient strategy, a company must discover its own core competencies and outsource those aspects which are not included. This will provide the most cost-effective way to get talented, experienced people working on software development.
When considering whether or not to outsource, a company must calculate the overall cost of the service needed. This way a company can see exactly how much it is costing to perform a service and directly compare with how much an outsourcer would charge for the same service. Decided on fixed prices for life are not recommended as new costs and unexpected problems tend to occur. For this reason, it is ideal to watch performance by the month (or some other periodic amount of time) and renegotiate as needed
Pricing
How are your services priced?
GlowTouch offers multiple engagement models to meet the diverse needs of global clients. Clients can choose from any one of the generally accepted models below or a combination of them for different phases of their project. We can work with you to customize a model to address your specific need.
Project based pricing or Fixed bid pricing
Effort based pricing or Time & Material pricing
Milestone-based billing
Dedicated Development Facility or Retainer Model
Build-Operate-Transfer (BOT) Model
All the engagement models are cohesively embedded in our services portfolio and you can use any of them for best value services.
1. Project based pricing or Fixed bid pricing
This is most suitable when project requirements are clear along with its scope and specifications. This is comparably a low risk option.
We offer you project based pricing in the domains of our expertise wherein you get the best of the dedicated resources, and most importantly the best team.
Our process based optimization ensures reliability, predictability and optimized performance of the projects to deliver on time, on budget, on target.
2. Effort based pricing or Time & Material pricing
In the Effort based pricing model, the project cost is a function of the total project execution time and the corresponding resources deployed.
This engagement model is particularly useful in contexts where the projects are quite complex and are prone to specification and design changes midstream.
This model gives customer greater flexibility in terms of developing the project specification, on the fly basis and modifying the specifications based on the changing market needs.
3. Milestone-based billing
This option works well for clients who are concerned about progress on their projects in a remote environment and especially for those who are outsourcing for the first time. Milestones-based payment reinforces progress monitoring on a very regular basis. It helps justify payments based on achievable milestones and visible progress.
4. Dedicated Development Facility or Retainer Model
A Dedicated facility is an extension of the customer's own engineering or software development center. Through such dedicated facilities, GlowTouch offers the best team, infrastructural facilities, work flexibility and time-to-market advantages to the customers, and most importantly adhering to the necessary norms to protect the Intellectual Property Rights (IPR) of the customers. The Dedicated ODC facility is best suited to customers seeking continual offshore support on long term basis. For such dedicated relationships, GlowTouch can also offer customized, quality/process frameworks and teams are trained for the specific needs of a client. The resources can be paid on a retainer basis.
Project Methodology
At GlowTouch we bring years of experience to bear on every project both large and small. We believe
that effective project management is the key to our success. The 8 step process outlined below is how
we ensure that we meet your expectations.
Scope
We make sure that we understand your needs at 50,000 feet as well as down to the very last detail. At
GlowTouch we believe that documenting a detailed scope for the each project whether it’s 100 hours,
1,000 hours or 10,000 hours is critical. Our project management team will gather documentation from
all available sources and then meet with you, or you and the end user to make sure that we have a full
understanding of what the project will entail.
Bid
Once we've agreed on a thorough understanding of the scope then our team will present you with a
realistic bid of what it will take us to do the job. We focus here on realistic, many providers will entice
you with attractive bids, only later to come back and tell you that they can't meet it, that's not he
GlowTouch way. When we combine our thoroughly documented scope with our bid we're giving you
our honest assessment, and we stand behind it.
Prototype
The first step in every project that we do is to construct a prototype. Even with our years of
experience with scoping and bidding, there's no better next step than to show you what it is that we
intend to do. Before we move any further with the project we seek feedback and approval from you on
the prototype that we've constructed.
Development
With a solid scope and prototype behind us, we then get to work developing your application or
website.
Updates
Our project management team is in constant communication with you, every step of the way. You determine the frequency and detail of the updates based on your needs and the needs of the project. Communication is key, and we adapt our methods to your needs so that you get as much or as little as you need to feel comfortable with our progress.
Testing
All along the way and at the conclusion of the development process we thoroughly test and refine the
code till we reach a finished product that meets all specifications.
Review
The final step is your acceptance of the finished product. No project is done, until you say it is. We go back to the original scope and review to ensure that all requirements have been met.
Support
Once the project is launched and the end users are engaged we stand behind our work to answer any
questions.
The above methodology ensures that the work we do is first rate, however, we've been in this
business long enough to realize that flexibility is an essential part of what you need. Our organization
is nimble and ready to move with you, no matter what curve balls may come in during the lifecycle of
a project. We can adapt to changing needs and unexpected demands to keep you one step ahead.
Delivery Models
Clients can engage GlowTouch in a variety of different delivery models.
1. Offshore Delivery Model
The offshore delivery model entails that all project development, from initial study to testing, is done on GlowTouch premises. This particular model works well in scenarios where the project goals are well defined and major deviation from the plan is unlikely. Management and communication during the course of the project is the responsibility of our program managers - the internal clients, who work with tried and tested methodologies to ensure that delivery is as per schedule. The offshore dedicated project teams, works within pre-defined processes, thereby making this model the most cost effective.
2. Hybrid Delivery Model
This model, a combination of both onsite and offshore, is the best of both worlds, and results in optimized costs and maximized efficiency. The onsite team will directly interact with the clients and will serve as consultants, program managers and developers, depending on project requirements. They will do requirement studies, design and development, while interfacing directly with clients. The offshore team will interact only with the onsite team and will provide additional crucial support, thereby reducing costs and implementation time. The model allows for scalability and has enormous operational benefits.
3. ODC Partnership Model
ODC Partnership Model aims at creating relationships with customers who seek long-term services. Our model involves the creation of a dedicated offshore development unit comprising engineers who have or built domain expertise in specific areas. This ensures continuity within the project and iterative use of components while continuously upgrading to market requirements and effectively addressing business critical issues like our clients' time-to-market pressures.
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