Application Development | Business Process Outsourcing | IT Infrastructure Services
IT Infrastructure Services
The work your IT department conducts behind the scenes is just as important as the new applications they release every year. As your company grows so does the cost of back office IT support. GlowTouch offers managed services to improve and reduce the cost of these back office processes while you focus on the strategic areas of your business. GlowTouch Managed Services integrate seamlessly into your existing architecture and processes. Managed services include technical support, remote network management support, application support, and product support through email, chat, or phone-based means. Through our secure, high-speed connections, we maintain a clear channel through which our customers can reach us anytime. Our qualified staff remains available 24x7 to provide you with the highest level of back-office support.
GlowTouch Managed Services are custom-fit to your company's needs and utilize a tiered support system based on the complexity of your operations. This allows us to respond more accurately and efficiently to different situations. The GlowTouch Managed Services Staff has been expertly trained to handle the complex IT management obstacles that our customers come across daily. Our experience gives us the insight to anticipate issues and correct them before they become major problems. Contact us to learn how to improve technical service levels while also reducing costs by more than 40%.
MANAGED SERVICES |
REMOTE ADMIN |
SYSTEM ADMIN |
DB ADMIN |
Beyond the expected cost savings that are expected with remote management, Glowtouch has enabled our business to succeed by allowing us to focus on our core competencies, While they take care of running an efficient, customer-focused, 24/7 support center. |
Remote system monitoring and admin. upgrades, patches - full time, part time, hourly |
Server maintenance and troubleshooting: Windows, Unix, Linux, IIS, Apache, Tomcat. |
MSSQL, Oracle, DB2, MySQL, MS Access, Filemaker Pro |
Database Administration and Maintenance
Database Administration has revolutionized the way business is taken care of in today's competitive environment. Remote rendering of Database Administration Development give companies the security of 24x7 on call experts for any database issues. It gives you access to a team with a variety of experts, who have vast experience in the industry and provide the best services to our clients. Database Administrative services results in improved system performance, in-depth and critical analyses of database being analyzed, enabling reduction of cost and higher ROI for our clients.
Enterprise Planning and Architecture
More advanced than traditional system planning approaches, Enterprise Architecture Planning (EAP) outlines a stable business model independent of organizational boundaries, systems and procedures; defines data before applications; and allows data to determine the sequence for implementing application systems. Business processes, information flows, automated systems, and technical infrastructure are aligned to support its mission and strategic goals. The allocation of scarce information technology (IT) resources is consistent with strategic priorities.
Migration Services
GlowTouch offers to client's ability to move your solution from a current provider to a new server solution. This hybrid service pulls together an assigned team of dedicated server engineers that will evaluate, plan, and execute the migration of your current server to the new server. Migration Services is to fully migrate applications, databases, configurations, and website in working order to their new site. This process includes the review of the current setup and then estimates the overall time needed to make the migration happen. We also provide Support and Maintenance.
Quality Assurance (QA) Services
Quality and testing services have been central for GlowTouch since its initiation. We have served a range of clientele, ranging from new ventures to enterprises, as a partner in achieving their quality vision. We have tested a wide variety of software packages, Websites, consumer software, enterprise software, financial business software, and ERP/CRM systems. The GlowTouch Quality strategy provides definitions of high level quality objectives for the organization, in line with business goals, as well as a review of existing quality processes, best practices, and gap analysis of current and future proposed states.
NOC Monitoring and Management
GlowTouch offers a wide range of monitoring services. The monitoring services enable high-performance network communications. We're using industrial standard web interface for system management and maintenance tasks. It is designed to provide you with the information necessary to support critical decisions in your environment. Escalation groups can also be configured, ensuring that problems receive prompt attention.
Server Administration and Maintenance
Server monitoring and administration is a critical aspect to the successful operations of most businesses. We will work with you and your organization to develop an effective strategy for monitoring and administering your mission critical systems whether they are Windows NT/2000 or Unix based servers. We will formulate a plan that meets your business requirements to ensure that your mission critical servers are operating at their highest capabilities and are protected from unplanned system 'down-time'.