Managed Services

1. Monitoring Network Performance (Nagios), which includes detection of system load and configuring various Network/System files for smooth performance.


2. Installing and updating latest Network and system software updates.


3. Detection and investigating reasons of various service failures in the network and providing remedial measures and quick troubleshooting.


4. Usage of good investigating techniques to determine DDOS attacks, abusers and keeping Network traffic load in check.


5. Making use of firewall rules to good effect for safe, secure and smooth network performance.


6. Automation of various System/Network administration tasks like
• Data backup.
• Account creation and migration.
• Clearing unnecessary log entries and files and syncing partitions.
• Restarting various network services, creating aliases.
• Clearing out mail queues with the usage of shell scripts and Perl scripts.


7. Creating new user accounts, allocating disk quota, setting their domain DNS records


8. Checking for consistency of data, verifying and eliminating data which violates terms of service.


9. E-mail Service troubleshooting:-
   Clearing out mail queues:
• Looking out for spam in the queue and eliminating them.
• Detection of IP’s which flood e-mail traffic and blocking them. (Firewall)
• Making good use of mail logs by tailing them out to determine the reason for error and problem with the mailing service and fixing issues accordingly.
• Starting and stopping e-mail services when needed as a part of maintenance and troubleshooting.


10. Apache, HTTPD Troubleshooting.
• Keeping HTTP traffic load in check,
• Detection and blocking of IP’s which are causing http load. (Firewall)
• Making good use of access logs by tailing them out to determine the reason for error like mis-configuration and missing entries, fixing the issues accordingly by the editing respective service files.
• Starting and stopping of HTTPD services when needed  as a part maintenance and troubleshooting


11. Usage of SNMPD to monitor network performance.


12. Database Troubleshooting.
• Checking for missing databases, and restoring them from back-up servers.
• Migrating databases, creating SQL dumps and retrieving them.
• Creating new databases, tables, and inserting data.
• Making good use of the SQL commands for database management and fixing issues with the database.


13. System Resources:
• Keeping a check on usage of system resources by various processes in the server farm,
• Renicing the priority on the running process when needed, Stopping and killing unwanted processes which are responsible for causing load.
• Determining and trouble-shooting out-of-sync partition issues
• Rebooting servers when needed as a part of maintenance and troubleshooting activity.
• Looking-up system logs to determine the errors and reason for the error and fixing them accordingly.

This includes backend support which involves debugging of system side codes and fixing of system side issues. We provide complete support/Management for issues arising in the following field.

Billing Support

We also handle billing issues that the customers face. We support payments through Credit Card, PayPal, Western Union, Money Order and Checks. We do guide the customer in all the payment methods but mainly concentrate on credit card issues. We handle the following issues:

Team Size - 400+
The project is Ongoing.