1. Client 1
We provide support for customers with respect to hosting which involves helping the customer
Help the account to set up his account (account signups).
Educate the customer to use our tools/services.
Giving customers website development/promotion suggestion.
Helping them with their hosting Account Management/Maintenance.
Domains
Domain registration
Domain Renewals and Management/ Maintenance.
Helping the customer with Domain related issues.
Domain Registrar Transfers.
Tracking of Fraud issues due to misuse of CC and other copyright Violation.
Abuse/Spam handling and Terms of service Violation.
Handling any issues the customer throws at us. Customer satisfaction is always the primary goal.
2. Client 2
This is basic technical support that we provide for the customers. This includes help on issues which the customer faces when creating their website. We provide complete support for issues arising in the following field.
a) UNIX Platform:
FTP (File Transfer Protocol)
Web Publishing with MS FrontPage.
CGI scripting: This is related to our platform only. We support Perl, PHP, and Python. We help the customer to debug (to a certain extent) the code and also educate them how to setup the code on our system.
MySQL database support.
Email Support: Educate the customer to setup emails on our system and also help them with problem that arises from it.
POP email system
IMAP email system
Usage of Advanced Domain management options. Usage of custom DNS
System.
Issues arising due to our software interface problems.
Internal UNIX platform issues (Basic).
b) Windows NT Platform:
FTP (File Transfer Protocol)
Web Publishing with MS FrontPage.
CGI scripting: This is related to our platform only. We support Perl, PHP, and Python. We help the customer to debug (to a certain extent) the code and also educate them how to setup the code on our system.
Email Support: Educate the customer to setup emails on our system and also help them with problem that arises for it.
POP email system
IMAP email system
ASP support: Educate the customer in the usage of ASP, ASP.net, and Cold Fusion. We help the customer to debug (to a certain extent) the code and also educate them how to setup the code on our system.
MS SQL, Access database support.
Usage of Advance Domain management options. Usage of custom DNS System
Issues arising due to our software interface problems.
Internal Windows platform issues (Basic).
