Ernie Lopez solves seemingly impossible problems and tackles inefficiencies with precision. With 10+ years of experience managing contact centers, specializing in offshore teams, he helps our clients actually turn a profit on customer support and is a recognized industry leader and influencer in operations. Ernie has led many technical, sales and billing teams in India, lifting sales, exceeding customer satisfaction metrics and satisfying clients along the way. He is a highly creative leader who inspires, motivates and leads our teams to deliver exceptional results and customer satisfaction. Ernie earned a Bachelor’s, Information Security/Network Administration from ITT Technical Institute and Arizona State University.