GlowTouch Technologies prides itself on its team of experienced and certified engineers that work with various technology platforms. GlowTouch specializes as an outsourced maintenance manager for core internal data systems and had the right skill-set and business model to help Fellon-McCord continue operating its system without adding additional human resources.
GlowTouch brought in a development team that could rapidly learn its application, and in turn, provide education on the application while providing ongoing maintenance services.
The GlowTouch team carried out a well-executed plan focusing on collaborating with key people at Fellon-McCord to get a comprehensive picture of the company and the relationship of the data system operations and data flow.
At the same time, the GlowTouch team analyzed the system code and provided the technical expertise and insight to increase the security, operation, and performance.
Once the data-system analysis was complete, the GlowTouch team cleaned up unwanted data in Fellon-McCord’s database and logs, and fixed memory leaks in the code. The team then implemented a user interface that would show the status of each server and source of energy information. These are critical to maintaining the flow of information to the application and to the energy analysts they serve.
Additionally, Fellon-McCord wanted to incorporate advanced alerts that would notify coordinators before the system was down; a function critical to Fellon-McCord’s real-time business needs. These notifications needed to be tied into all parts of the application to ensure that even minor sub-systems were up and running at all times. They also wanted a built-in status check that would ping the servers and energy information sources to notify the coordinators when something went wrong.