For Hostopia’s business-critical software, every product must serve core customer needs. Every line of code must work as designed. And every product must provide continuous uptime. As Hostopia first developed and launched new products, part of their process has long included in-house Quality Assurance (QA) procedures. As their business grew, the coverage and complexity of their software also expanded. Now, individual Hostopia business clients even sometimes require QA testing for their specific implementations of Hostopia’s Online Presence Platform.
QA for this expanding environment is a tricky business. It requires not only technical software knowledge and a strong understanding of product-market fit, but also the ability to evaluate code free of assumptions and biases that often guide the software development process. A good QA team not only understands and addresses visible bugs, it also objectively evaluates the big picture, spots inherent assumptions and uncovers issues missed in development. Hostopia realized they needed a partner. And not just one that would robotically review lines of code for errors. They wanted a reliable third-party to meet schedule and budget demands, work closely with their in-house QA team and approach QA testing from an unbiased, problem-solving perspective.