We partnered in tight collaboration with Plesk to hire and train a high-quality technical support team specifically for them — rapidly, at their size and on their budget.
GlowTouch has worked with a bevy of technology and hosting companies and has a strong understanding of the space. We’ve gained deep hosting experience and knowledge through the years, refining our training processes to build exceptional technology support teams. So, when Plesk came to us, we not only knew Plesk and Plesk’s business, we also understood their customers and their businesses.
To staff a technically savvy support team with strong English proficiency, we leveraged our deep ties to Mangalore, India, a city with 13 universities. We then put new hires through our extensive training programs, which cover not only our proven support processes, but also our clients’ products as well as cultural immersion training to serve North American customers. We offered Plesk a scalable arrangement, with a specialized team that would grow as needed. And we managed it all from a U.S.-based point of contact that helped Plesk easily navigate time zones and the challenges of offshoring.