Delight Your Customers and Your Budget with Rock-Solid Support.
Delight Your Customers with Our Team, Process and Passion
We know you have unique needs. All of our clients do. Since 2001, we’ve built our business by tailoring and executing strategic chat, email and phone customer support services for companies worldwide. Tap our perfected operational excellence to exceed your customers’ expectations, please your budget and grow your business.
Whether you’re building a 10-person team or you need to add 200 agents in two months, we help you handle more contacts and grow — efficiently, affordably and sustainably.
Using strategic analysis, our support experts find cost-saving opportunities. Then, with our efficient process and offshore model, we often cut our clients’ costs by 70%.
Help your customers succeed. Resolve support requests on first contact. And see satisfaction skyrocket. See how we help you delight and retain your customers.
Why should support cost money? With our unique approach to customer success, we both delight customers and drive revenue through support — our clients see up to 200% ROI.
Site visitors expect live help as they complete purchases and sign-ups. We proactively engage prospects, making purchasing easier and helping you gain more customers and leads.
How long does it take your new customers to get value from your products? At GlowTouch, we make your customers feel at home from day one.
From basic product education and login recovery to advanced troubleshooting, we quickly resolve support requests and set your customers up for future success.
Our team has supported millions of customers, solving delicate questions of bills, costs, plans and packages while managing adjustments, refunds and credits as appropriate.
We eat, sleep and breathe retention. Whether it’s turning cancellations into renewals or securing long-term customers after great support interactions, we’re masters at keeping the customers you’ve earned.
The best time to show a customer additional services is after helping them solve an issue. We call it “the turn.” Never pushy, always helpful, we turn resolved contacts into sales — driving up to 200% ROI.
Cut costs, boost efficiency and satisfy customers with this comprehensive rundown of support metrics.
We’re available 24/7/365 across a range of customer support channels, tailoring our services directly to the needs of your customers and business.
Our team is staffed with 100% college graduates, and we have an industry-leading turnover rate of just 33%. Why? At GlowTouch, we don’t stop at hiring the best. We train them and treat them like family, so you get a passionate, reliable team.
We’re a metric-driven organization that prides itself on transparency. That means we know what to measure and how to measure it, and we share every element with you as we help you progress toward your support and business goals.
Our operation is lean and effective. We work with you to understand your goals then design and implement the right support environment to meet them. Using processes perfected through 15 years of managing support, we efficiently serve customers and solve root causes behind contacts. The results? We boost availability while cutting contacts and costs.
Scalability. Accessibility. Responsive service. We deliver them every day. With more than 1000 support agents, we’re big enough to efficiently deliver large-scale support for mid-size businesses. But we never treat you like just another number — we’re big enough to scale, small enough to care.
Need assistance with your customer support operation? You’re in the right place. Fill out this brief form, and we’ll get back to you within one business day to talk about your support needs.
Or, you can call us at: +1 502 410 1732
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