Food & Beverage
Industry

The global food and beverage industry is a study in contrasts and
how unexpected events shape human behavior.

Everybody eats.
As such, this is an industry that affects us all.

During the past decade, palates have confronted trends such as gluten-free, milk alternatives, food trucks, and bacon as a food group. Step back further in time and see if you remember the quiche craze, fondue, fat-free everything, and blackened fish. Some have stood the test of time while others have quietly faded into niche status. Sometimes, it can be hard to say whether consumer appetites drive trends or if the industry is working to influence customer behavior.

Our Solutions

How we service your industry

One research company found that this industry is struggling in its digital transformation. When nearly 75% of orders have to be manually processed, that entails a lot of time and payroll. We handle tasks like these for several clients with a combination of automation and live agents. Artificial intelligence helps parse the immense volume of data that is collected to better understand customer behavior and also for predictive maintenance.

What We Do

GlowTouch is a technology-driven company, and we have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness.

Channels

We Support

We live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus is on service providers is to offer the channels that customers prefer. That is part of delivering “wow” experiences. When a player contacts us, service and support have become parts of that experience.

We understand that games are often works in progress which are subject to ongoing development. This makes hearing the voice of the customer all the more vital.

NMSDC, WBENC, and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) and a WBENC Women’s Business Enterprise (WBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.

Awards

May We Take

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Food & Beverage Industry