Integrating and Managing an Outsourced Customer Support Team

Want to control costs, boost satisfaction, scale support or reach other goals? Outsourcing can help, but only if done right. In this brief eguide, we show you — step by step — exactly what to do. We cover:

  • Key steps before you outsource
  • How to engage a partner
  • The steps to onboard your team
  • How to manage your team and continuously improve