Results-Driven Solutions With Proven ROI
From your contact center to your back office to the technology that makes it all run, GlowTouch is there to support your business’ needs. Ready to work with us?
The Right Solutions For Your Unique Business
GlowTouch takes the time to understand your organization, so we can become a seamless extension of your company when and where you need us. First, we listen. We learn about your customer experience needs. Then, we tailor our suite of services to create a customized, holistic program with touch points that meet your unique business and operational requirements.
Contact Center Outsourcing
Our renowned Customer Care offerings support critical aspects of your business, such as:
- Email, chat, voice, social media
- Customer care, general inquiries, billing
- Revenue generation / sales support
- Tier 1, 2, 3 technical support / help desk
- Welcome-onboarding / retention
Process Outsourcing
Our deep experience in back office process outsourcing helps keep your business running smoothly, with services that include:
- Imaging
- Data entry, mining, management
- Document indexing and filing
- Order fulfillment / logistics
- Fraud and security
Technology Outsourcing
We relish designing the right technology development and management services to meet your needs. Our expertise embraces:
- Systems integration
- QA and testing
- Custom software development
- Mobile application development
- Infrastructure and NOC monitoring
Certifications
