Customer Support

Techniques for Effective Customer Service

Guest Blog: 4 Psychological Techniques for Effective Customer Service

Guest Blog: 4 Psychological Techniques for Effective Customer Service By Sam Makad Marketing Consultant According to Econsultancy, every $92 spent on customer acquisition results in only $1 spent on conversion. This perfectly illustrates why businesses need to pay more attention to converting and retaining customers.

Simple Ways to WIN Customers for Life

3 Simple Ways to Win Customers for Life

3 Simple Ways to WIN Customers for Life By Linda Ruffenach Executive Vice President Customer Care “Customer service is what you and your organization provide. Customer loyalty is the result of the service.” – Shep Hyken

Live Chat Onboarding Program

Guest Blog: Elements of an Effective Live Chat Onboarding Program for Employees

Guest Blog: Elements of an Effective Live Chat Employee Onboarding Program By Jared Cornell Customer Support Manager at ProProfs Chat Live chat support is critical for every business – no matter small or large. Whether the customers need help in choosing the right product, applying a discount coupon or raising a support ticket, they have […]