Customer Support

Live Chat Onboarding Program

Guest Blog: Elements of an Effective Live Chat Onboarding Program for Employees

Guest Blog: Elements of an Effective Live Chat Employee Onboarding Program By Jared Cornell Customer Support Manager at ProProfs Chat Live chat support is critical for every business – no matter small or large. Whether the customers need help in choosing the right product, applying a discount coupon or raising a support ticket, they have […]

CX Facts Statistics Infographic preview

Customer Experience Infographic

70% of buying experiences are based on how well the customer is being treated. Check out this compilation of CX Facts & Stats you should know.

Customer Support Center

Mastering Agent Turnover in Your Customer Support Center

Mastering Agent Turnover in Your Customer Support Center At GlowTouch, we’ve built a team of 900 passionate support agents that handle 4 million support contacts per year and 10,000 chats and email contacts each day. We’ve learned quite a bit about developing and retaining excellent staff. In this article, we share insights from our 16 […]

scaling customer support

How to Scale Customer Support — Without Breaking The Bank

Scaling Customer Support — Without Breaking The Bank By Gary Engel Vice President of Business Development Let’s blow the lid off of this right up front.

Outsourced Customer Support Vendor Any Good

Is Your Outsourced Customer Support Vendor Any Good?

Is Your Outsourced Customer Support Vendor Any Good? By Gary Engel Vice President of Business Development If you’re using an outsourced customer support vendor, whether onshore or offshore, they should be a core strategic partner. But not all vendors are created equal.