General

Golden Rule for Business

Golden Rule for Business

Golden Rule for Business By Linda Ruffenach Executive Vice President Customer Care “Treat your employees the way you want your customers to be treated.” – Linda Ruffenach If the customer experience is core to your brand and core to your strategy, then your employees are an essential part of that equation. I firmly believe in […]

Good Karma

Good Karma

Good Karma By Linda Ruffenach Executive Vice President Customer Care kar·ma – (in Hinduism and Buddhism) the sum of a person’s actions in this and previous states of existence, viewed as deciding their fate in future existences; destiny or fate, following as effect from cause. I have always been a firm believer in karma. I […]

Simple Tips to Prepare Your Growth

4 Simple Tips to Prepare Your Organization for Growth

4 Simple Tips to Prepare Your Organization for Growth By Linda Ruffenach Executive Vice President Customer Care “There is no elevator to success. You have to take the stairs.” – Zig Zigler Congratulations you have acquired your first set of customers and have secured funding. Things are looking bright for your business and growth is […]

Risks of Outsourcing Software Development

Common Reasons Why Outsourcing Fails

What is Remote Infrastructure Management?

The practice of remote infrastructure management is becoming more common for organizations. But what is remote infrastructure management and why is it important?