Turning Support Into a Profit Center: How to Cross-Sell, Upsell and Turn a Profit

Imagine never having to cut staff, sacrifice customer satisfaction or justify why customer support is valuable. Imagine your support team not only delights your customers but also drives up to 200% profits for your company. This actionable guide shows how you can make this reality. In it, we cover:

  • The basics of Support As a Profit Center
  • Improving customer success, satisfaction and sales with “The Turn”
  • Quick operations and process checklists of what you’ll need
  • How to measure success for your unique operation
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