Why You Need to Offer Customer Service via Chat

Customers like to do their own research before they reach out to your business. Yet there usually comes a point when they need some extra assistance. That’s when they look to you to provide customer service via chat. Whether you are using a combination of automated chatbot and employee support or just providing customer service with a human touch, chat provides a means to quickly answer questions and solve issues with minimal fuss. In fact, 92% of people have a positive customer experience using live chat. That’s a pretty good track record!

Want to discover more reasons why you need to offer customer service via chat? Take a look at this infographic to find out why so many companies are incorporating chat into their customer experience plan.

customer service via chat infographic

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<a href="https://www.glowtouch.com"><img src="https://cdn.glowtouch.com/wp-content/uploads/customersLoveLiveChat.pdf" alt="Customers Love Live Chat Infographic" width="650px" border="0" /></a>