“There’s an app for that.” That statement is almost a cliché today as apps exist across the spectrum of industries, promoting convenience, engagement, and a broadening of the customers’ experience. Application development, from conception to deployment, is big business, particularly in the mobile arena. Our team of full-stack developers is skilled in mobile and desktop apps, system migration, cloud integration, and a host of other services not typically associated with business process outsourcing.

This is technology-as-a-service, delivered by experience IT engineers, programmers, and UX specialists. We incorporate two methodologies in approaching this work:

• Agile development: anticipating incremental development and evolving client requirements that often involve cross-functional teams. Work is often divided into smaller units that can be addressed quickly, usually within a month. Risks are minimized, teams can adapt as necessary, and bugs are addressed and fixed.
• Waterfall: sequential design that measures progress through readily identifiable steps such as initiation, design, testing, production, and implementation.

Our expertise has become increasingly important in a ‘mobile-first’ design and development world. The proliferation of mobile devices means that almost any project has to begin by considering the smartphone and tablet user, not the laptop or desktop segment. The latter is not ignored, of course, but mobile is the priority. It is becoming almost inconceivable not to have either an app for mobile use or a website that is engineered for mobile use, considering features such as GPS location, cameras, voice assistants, etc. in creating the ultimate user experience.

The advent of the cloud has re-engineered what is possible, and we have connected numerous products into that environment. From analysis to deployment to maintenance, we guide you through third-party integration, testing and implementation of in-house software, and database migration. We have been around the cloud since its inception, time enough to become familiar with how to maximize operational efficiency while also managing costs.

The SaaS industry is one in which we are exceptionally strong, and one where our involvement comes from two sides. The Application Development and Engineering Services teams work with clients ranging from health care to data and personal security to meeting platforms to ecommerce. Business customers are no different than individual consumers in expecting quality, personalized service. This is one reason why Customer Success has emerged in the tech industry as a critical part of the service element.

While customer support is primarily about troubleshooting issues as they occur, customer success is more hands-on and pro-active in managing the relationship. An offshoot of this is the extensive process for onboarding new customers that we deploy, including all the organizational departments that will touch the client somehow. The point is that clients are not just hiring agents to answer phones and respond to chat or email inquiries; they are hiring a company with expertise in the full spectrum of customer care, an organization that is trained to spot trends and find areas for improvement.