Handling 8+M Interactions
every year
Client Tenure of 17 YRS
as long as we have existed
Producing 177% ROI
turning daily chats into sales opportunities
Your Strategic Outsourcing Partner
Regardless of the size of your business, our dedicated support model provides the same quality and attention for every client. Your objectives become our shared objectives, so we can successfully deliver solutions to your organization that improve all stages of your customers’ journey.
Contact Center
Outsourcing
Acquire, retain, delight, and grow your customers across all channels and throughout the customer lifecycle.
Business Process
Outsourcing
Streamline your customer administration needs to drive greater productivity and performance flow.
Technology
Outsourcing
Effectively support your technology needs through development, integration, and monitoring.
GlowTouch has been providing personalized business outsourcing solutions since 2002. Our trusted performance and execution are underpinned by a highly-educated, loyal workforce, with innovative solutions crafted by award-winning leadership.
Our reputation is adaptability and responsiveness. is ease of doing business. is flawless execution.
“We wouldn’t be where we are today without the help of GlowTouch. Our initial project rolled into an ongoing retainer with GlowTouch, which allowed us to be agile while remaining frugal. I’m grateful to the GlowTouch team. They made working with them easy, which is a rarity in today’s digital ecosystem.”
“The GlowTouch team took the time to fundamentally understand our goals and then executed the development process flawlessly.”
“GlowTouch has become a trusted extension of our team, we have reached record high customer satisfaction scores and a near-perfect Event Delivery Success rate. I’m extremely happy with their work.”
“GlowTouch’s ability to understand our business needs and provide us with technology guidance to address those needs has been paramount.”
https://cdn.glowtouch.com/wp-content/uploads/2020/07/howChatSupportCanPositively_featuredImage.jpg
323
409
Tonya Morgan
https://cdn.glowtouch.com/wp-content/uploads/2019/02/GTLogo_340x156-1.png
Tonya Morgan2020-07-10 14:24:272020-07-20 10:40:50How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels
https://cdn.glowtouch.com/wp-content/uploads/2020/07/7ReasonsWhyCSR_featuredImage.jpg
323
409
Tonya Morgan
https://cdn.glowtouch.com/wp-content/uploads/2019/02/GTLogo_340x156-1.png
Tonya Morgan2020-07-06 16:50:232020-07-15 04:15:587 Reasons Why a CSR Program is Important to Your Business
https://cdn.glowtouch.com/wp-content/uploads/2020/06/6WaystoKeepYourCustomerSupportTeamMotivated_featuredImage.jpg
323
409
Tonya Morgan
https://cdn.glowtouch.com/wp-content/uploads/2019/02/GTLogo_340x156-1.png
Tonya Morgan2020-06-26 10:49:512020-06-30 13:05:436 Ways to Keep Your Customer Support Team Motivated