Customer Experience

Outsourcing Solutions

PUTTING PEOPLE FIRST

verticalLineGlowTouch Circle

Handling 8+M Interactions

every year

Client Tenure of 17 YRS

as long as we have existed

Producing 177% ROI

turning daily chats into sales opportunities

Your Strategic Outsourcing Partner

Regardless of the size of your business, our dedicated support model provides the same quality and attention for every client. Your objectives become our shared objectives, so we can successfully deliver solutions to your organization that improve all stages of your customers’ journey.

Contact Center
Outsourcing

Acquire, retain, delight, and grow your customers across all channels and throughout the customer lifecycle.

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Business Process
Outsourcing

Streamline your customer administration needs to drive greater productivity and performance flow.

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Technology
Outsourcing

Effectively support your technology needs through development, integration, and monitoring.

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GlowTouch has been providing personalized business outsourcing solutions since 2002. Our trusted performance and execution are underpinned by a highly-educated, loyal workforce, with innovative solutions crafted by award-winning leadership.

WBENC
1,800+

Employees

17

Years in Business

100%

University Educated

6

Years on Inc. 5000

Our reputation is adaptability and responsiveness. is ease of doing business. is flawless execution.

We wouldn’t be where we are today without the help of GlowTouch. Our initial project rolled into an ongoing retainer with GlowTouch, which allowed us to be agile while remaining frugal. I’m grateful to the GlowTouch team. They made working with them easy, which is a rarity in today’s digital ecosystem.”

“The GlowTouch team took the time to fundamentally understand our goals and then executed the development process flawlessly.”

“GlowTouch has become a trusted extension of our team, we have reached record high customer satisfaction scores and a near-perfect Event Delivery Success rate. I’m extremely happy with their work.

“GlowTouch’s ability to understand our business needs and provide us with technology guidance to address those needs has been paramount.”

Occupational DNA

Occupational DNA

Finding good people is a major task for BPOs, particularly in manning contact centers, and a focused effort requires more than reviewing resumes and conducting interviews.

Did You Ever Accidentally Hire a Good Employee?

Turnover is an on-going issue among BPOs and the best remedy for reducing it is through hiring that focuses on job fit.
Company Culture

Company Culture: The Pulse of an Organization

Inside any business is an ecosystem shaped by ethics, expectations, and habits that define a corporate culture.