Unlock Our Library Of Content

Take a look below for value-driven white papers, checklists to help you streamline the outsourcing process, and more. Scroll down for more information on our solutions and how they may be right for your industry.

GlowTouch in the News

Vidya Ravichandran Honored with Induction into the 40 Under 40 Hall of Fame by Louisville’s Business First

GlowTouch Shines at Stevie Awards with Dual Honors

GlowTouch Achieves Third Consecutive Recognition on Everest Group’s PEAK Matrix™

GlowTouch Workforce Management Team Wins Global Innovation Award

GlowTouch CEO Named Nearshore Executive of the Year

GlowTouch Named Among the Top 100 Global Outsourcers

Blogs

Recruiting and Hiring Strategies to Optimize Outsourcing Results

The SaaS Market Outlook

Onboarding Best Practices for Client Success

eCommerce Trends and Challenges to Watch Out for in 2023 and Beyond

Customer Support Meets AI

Healthcare Industry Trends and Challenges

Solution Overviews

Channel Overviews

Voice/IVR

Live Chat Support

Email Support

Social Media

Web Self-Service

SMS

In-App Messaging

Facebook Messenger

Industry Overviews

Creating a Partnership

Efficiency, Enhancement, Engagement

The Shine of Service Never Wears Off

The 99.76% Solution

A First-Time Outsourcing Client Finds a New Lease on Customer Service

An Outsourced Solution Helps a Client Manage Growth and Improve Customer Retention

White Papers

Medical Claims Robotic Process Automation

Tips to Build a Productive, Reliable, High-Quality Global Team

Customer Experience, Operational Excellence, and the Human Touch

So You’ve Decided to Outsource Chat. Now What?

Infographics

Five Customer Service Statistics You Need to Know in 2023

Make Your Customers Cheer

Today’s Rightsourcing

Customers Love Live Chat

15 Customer Experience Facts and Stats Infographic

25 Ways to Save on Customer Support Costs

Guides

The Ultimate Guide to Customer Support Metrics

Live Chat Support Services Guide

Integrating and Managing an Outsourced Customer Support Team

Videos

GlowTouch On the Go. A series of video vignettes about how outsourcing as a business strategy can improve operations and your bottom line.

A plethora of knowledge awaits!
(No library card required.)

You’re next in line! How can we help?

By supplying your contact information, you authorize GlowTouch to contact you directly by email or phone, or other methods as appropriate.

We’re committed to your privacy. GlowTouch uses the information you provide us to contact you about your request and to provide other potentially relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.

SiteMap | Privacy Policy