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Building a Culture of Employee Engagement

How Employee Experience Impacts Customer Experience in Customer Service

How to Handle Difficult or Angry Customers

The Importance of Content Moderation and How It Protects Brand Integrity and Promotes Engagement

How to Improve Customer Retention

What Is Customer Churn Management and How to Stop It

Best Practices for Onboarding Chat Agents

Top Challenges in Providing High-Quality Customer Service

The ROI of Outsourced Customer Service

Recruiting and Hiring Strategies to Optimize Outsourcing Results

The SaaS Market Outlook

Onboarding Best Practices for Client Success

eCommerce Trends and Challenges to Watch Out for in 2023 and Beyond

Customer Support Meets AI

Healthcare Industry Trends and Challenges

Customer Support Outsourcing

A Guide to Outsourcing

WOW Training for Customer Service Agents

The ABCs of DIY

GigCX; Is It Right for You?

Remote Ability

Dispensing WizDom for Better Customer Support

Agent Engagement

This Is What Happens When Women Win

Do You Know What Your Customers Are Saying?

Looking Back to Move Forward

Reach Customers Through Their Preferred Channel

A History of Service, Caring, and Compassion

Esports And Gaming Industry Trends to Watch For

Impact Sourcing’s Positive Effects on Women, Families, and Underserved Populations

This Year’s Top 8 Streaming Service Trends

In-Car Entertainment Technology Trends for 2021

GlowTouch Seeks to Make an Impact on Poverty

5 Key Customer Support Trends for 2024 and Beyond

Top 7 Misconceptions About Healthcare Outsourcing

Wearable Technology Trends in 2021

What Do Customer Service and the Kentucky Derby Have in Common?

Customer Support Trends in the SaaS Industry

The Pandemic Makes Online Customer Support More Important Than Ever

Connected Cars: How Their Evolution Impacts Consumers & Businesses

Food Delivery Apps: 4 Critical Notes for 2021

5 Must-Have Tools to Maximize Productivity of Customer Support Teams

Customer Service Trends for 2021

7 Questions to Ask Your Customer Support Vendor

What Happens if You Fail to Plan for Holiday Sales?

How to Select the Right Customer Support Channels for Your Company

How to Train an Elite, Efficient, Effective Support Team

The Impact of Impact Sourcing

Vocational DNA

Did You Ever Accidentally Hire a Good Employee?

White Glove Service

Company Culture: The Pulse of an Organization

3 Reasons Why Outsourcing Chat Can Increase Your Customer Satisfaction

The Positive Effect of Impact Sourcing on Women

Mastering Root Cause Analysis in Customer Service and Call Center

How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

7 Reasons Why a CSR Program is Important to Your Business

20 Best Practices for Delivering Excellent Chat Support

6 Ways to Keep Your Customer Support Team Motivated

Why Impact Sourcing Matters for Your Business

5 Ways to Increase the Productivity of Your Customer Support Team

How Customer Support Leaders Can Manage a Crisis Like COVID-19

7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage

The Value of Chat

How to Turn Your Customer Support Center into a Profit Center

7 Successful Habits Contact Centers Need to Be Effective

Top 3 Things You Need To Do While You’re At CCW Nashville 2019 #CCWwinter

7 Customer Experience Sessions You Must Attend At CCW Nashville 2019 #CCWwinter

The Five Customer Experience Elements You Need To Get Right

The Best Customer Experience Facts From #Opentalk18 To Know

Can Customer Support Be a Profit Center?

Customer Service Outsourcing Checklist – How to Do It the Right Way

How to Integrate Your Outsourced Customer Support Team – Checklist

How to Manage Your Outsourced Customer Support Team – Checklist

Guest Blog: What You Need to Know to Sell With Online Chat

Guest Blog: 4 Psychological Techniques for Effective Customer Service

Golden Rules of Customer Service

3 Simple Ways to Winning Customers for Life

Good Karma

Popular SaaS Companies Offering Live Chat Software in 2018

4 Simple Tips to Prepare Your Organization for Growth

Elements of an Effective Live Chat Employee Onboarding Program

Mastering Agent Turnover in Your Customer Support Center

Scaling Customer Support — Without Breaking The Bank

Is Your Outsourced Customer Support Vendor Any Good?

Does Your Customer Support Need a Revamp?

Waterfall vs. Agile: The Good, The Bad and The Misunderstood of Project Management

How to Find the Right Software Development Outsourcing Partner

How to Build a Winning Software Development Team With Outsourcing

Hiring and Training Support Teams That Can Sell

Business Analysis Process Flow

3 Ways to Improve Customer Support

Test-Driven Development vs. Behavior Driven Development

6 Risks of Outsourcing Software Development and How to Avoid Them

Scrum Process Flow

Switching from Manual Testing to Test Automation

Key Considerations for Outsourcing Technical Support

The Importance of APIs for Business

ETL and Data Warehousing Challenges

The Benefits of Data Warehousing and Extract, Transform and Load (ETL)

How to Choose the Right Test Automation Framework

The Benefits of Remote Infrastructure Management

What is Remote Infrastructure Management?

5 Web Application Testing Challenges

QA Testing Tools

Scrum Methodology Best Practices

Key Considerations for Outsourcing QA and Testing Services

Best Practices and Metrics for Code Review

Cool Technologies in Mobile App Development

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