August 19, 2019 (Louisville, KY)– GlowTouch, a leading provider of contact center, business processing (BPO), and technology outsourcing solutions, has officially become certified by The Women’s Business Enterprise National Council (WBENC), a national advocacy organization for women entrepreneurs.
GlowTouch President and Founder Vidya Ravichandran, who started the company 17 years ago, stated, “We thank WBENC for their mission to fuel economic growth globally by identifying, certifying, and facilitating the development of women business enterprises. GlowTouch is proud to officially join this network of advocacy groups, corporations, and entrepreneurs supporting the advancement of women in the workplace and progression to entrepreneurship.”
Today, GlowTouch has more than 1,600 employees across the United States and India. Since 2002, we have been experts in technical support for several global brands. GlowTouch specializes in solving issues, satisfying customers, and then selling additional services, therefore providing a superior return on investment for our clients. We provide personalized outsourcing solutions including multichannel customer-life support, back office processing, application development, and network operations center (NOC) management.
The people at GlowTouch set our company’s service apart from other providers. Not only are they highly skilled with 100% of them being college educated, but their passion to serve our clients and their customers has led to an outstanding average agent tenure of 4.5 years. This unusually high tenure in our industry positively impacts our performance, sustainability, and cost efficiencies.
Being WBENC certified carries additional responsibility. “GlowTouch not only needs to continue to deliver superior results for our clients, but serve as an example of how a woman entrepreneur can be a leader in their industry,” remarked Mrs. Ravichandran “We believe we are accomplishing this with our very simple philosophy of putting people first. GlowTouch is a family that personally cares for our clients, their customers, our people, and for those in our communities.”
GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 2,200 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. We help clients effectively scale their operations and seamlessly integrate customer success across their channels, platforms, and devices. A certified Woman-Owned Business and six-time Inc. 5000 honoree, GlowTouch is headquartered in Louisville, KY, with additional locations in Mangalore and Bangalore, India.
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