Diversity, Equity, & Inclusion

Diversity-wave

As a WBENC-certified company, we are committed to walking our talk by creating an opportunity cycle in the  places where we do business – in the U.S., India, and the Dominican Republic. Below are just a few of the ways that we are creating a workforce that reflects our clients and their
customers, embracing multiple perspectives toward a unity of purpose, while also reaching beyond the corporate walls into our communities.

SALUTE | Our Mission

SALUTE is a GlowTouch initiative that impacts multiple parts of the
military community – spouses, disabled vets, and active-duty
personnel transitioning into civilian life. It is powered by
RemoteAbility™, creating opportunity and promoting retention.
We erase geographic and logistical barriers by making positions
portable.An uncommon solution to a common concern.
From The Uncommon BPO™.

Impact Sourcing

The global profile of poverty has been predominantly rural, young, and undereducated. More than 40 percent of the global poor live in
economies affected by fragility, conflict, and violence, and that number is expected to rise to 67 percent in the next decade. Half of the poor
are children. Women represent majority of the poor in most regions and among some age groups. About 70 percent of the global poor
aged 15 and over have no schooling or only some basic education. Impact sourcing reaches into those populations with opportunities for
enduring, meaningful careers that foster hope. If someone has the will, we will teach them the skills.  

Four of every five individuals living below the international poverty line reside in rural areas, representing around 48% of the population.

Globally people of working age with disabilities face 80% to 90% unemployment in devloping  counntries and between 50% and 70% in industrialized countries.

Children and youth (ages 15–24) together account for two-thirds of the global poor, much higher than the cumulative population share of the 0–24 age.

The SALUTE initiative reaches multiple groups within the military community with military veterans and their families in mind. 
Seventy-seven percent of military spouses want or need work, yet frequent relocation is often a barrier to finding and
maintaining a rewarding career.

Mentoring & Education
Programs

What happens in the classroom today is reflected in the
boardroom tomorrow. We are actively showing students the
potential career pathways that are possible in order to
disrupt cycles of poverty. Our work will increase their
knowledge through hands-on experiences and real-world
insight, using “field trips,” job-shadowing, and career
xploration to create opportunity societies in our communities. 

GlowTouch is proud to partner with the Waggener High School
Academies Program through the Jefferson County Public School
System in Louisville, Kentucky.

Supplier Diversity

As a WBENC-certified company, we have seen how supplier diversity can open doors.
There is no guarantee of winning business, but there is the chance to compete,
to put your name and business out there, and to build the relationships that are vital
to the success of like-minded companies that genuinely care about the communities
in which they do business. And it benefits both parties. Your next great partner may a
business that you would have never found had diversity not been a consideration.
 
We have also worked to pay it forward, so to speak, with a program that solicits bids
from women- and minority-owned enterprises. For instance, when moving into our
new Louisville headquarters, we actively sought and contracted with companies that
were women- and minority-owned.  These companies are qualified, they do good
work, and this type of program creates opportunity by giving businesses the chance
to compete while broadening the playing field.  

Corporate Social
Responsibility (CSR)

Doing Good by Doing Well

Our people-first philosophy also equates to success with a positive impact
on the communities where we live, work, play, and serve.

GlowTouch has been providing personalized business outsourcing solutions since 2002.

Our trusted performance and execution are underpinned by a highly-educated, loyal workforce,
with innovative solutions crafted by award-winning leadership.

Certifications

Awards

Resources

Press

Blog

Case Studies

White Papers

Solution Overviews

Infographics

Locations

Inclusion
starts here.

Come join
our team.

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WBENC

As a a woman-owned enterprise with employees in three distinct global regions, diversity is part of who we are, and it presents unique opportunities within our industry. As a WBENC-Certified business, we are a potential partner for organizations who are pursuing diversity initiatives. As such, we have a similar procurement diversity strategy, which combined with impact sourcing, provides opportunities to often overlooked populations.

Our WBENC Certification validates our standing in terms of eligibility; our track record validates the professional expertise that we provide.

Louisville, KY

Our new corporate headquarters in Louisville has 12,000 square feet to help accommodate our continuing growth. The space is divided between contact center work and technology outsourcing projects.

Santo Domingo, Dominican Republic

Our first nearshore location is the Dominican Republic and a 10,000 square foot facility. The center in Santo Domingo can accommodate nearly 300 bilingual associates for service delivery in both English and Spanish. This island nation has a mature technology infrastructure and is Latin America’s fastest-growing economy, with the BPO sector among the catalysts.

Mangalore

We have two locations in Mangalore: our flagship facility that spans 82,000 square feet and houses nearly 1,500 employees. This site includes two cafeterias that operate 24/7, hotel-style rooms for visitors, and an on-site medical clinic.
The second location adds 20,000 square feet of floor space. It is set up for 150 agents initially and has room for further expansion. Both locations are served by the technological infrastructure one would expect from a world-class industry leader.

Bangalore

Bangalore is among India’s ‘smart cities,’ with a labor force that skews toward the young and the educated. This center features a multi-lingual workforce and is among the fastest-growing cosmopolitan cities in Asia.

Mysore

A 23,000 square foot center in the growing city of Mysore is our more recent offshore facility. Rich in tradition, Mysore is a favored destination for tourists, drawn by the city’s ornate palaces and heritage structures. It is also a significant education hub with a bustling IT industry that make the city a major software exporter.

GT@Home

Service delivery has changed by necessity and RemoteAbilityTM is part of that change. The remote office or employee is becoming increasingly commonplace, and some studies show that working remotely can increase productivity and job satisfaction.