Diversity, Equity, & Inclusion


As a WBENC-certified company, we are committed to walking our talk by creating an opportunity cycle in the  places where we do business – in the U.S., India, and the Dominican Republic. Below are just a few of the ways that we are creating a workforce that reflects our clients and their customers, embracing multiple perspectives toward a unity of purpose, while also reaching beyond the corporate walls into our communities.

Our Mission
Glowtouch Salute

SALUTE | Our Mission

SALUTE is a GlowTouch initiative that impacts multiple parts of the military community – spouses, disabled vets, and active-duty personnel transitioning into civilian life. It is powered by RemoteAbility™, creating opportunity and promoting retention. We erase geographic and logistical barriers by making positions portable.An uncommon solution to a common concern. From The Uncommon BPO™.
Salute Stars

Impact Sourcing

The global profile of poverty has been predominantly rural, young, and undereducated. More than 40 percent of the global poor live in economies affected by fragility, conflict, and violence, and that number is expected to rise to 67 percent in the next decade. Half of the poor are children. Women represent majority of the poor in most regions and among some age groups. About 70 percent of the global poor aged 15 and over have no schooling or only some basic education. Impact sourcing reaches into those populations with opportunities for enduring, meaningful careers that foster hope. If someone has the will, we will teach them the skills.  

Four of every five individuals living below the international poverty line reside in rural areas, representing around 48% of the population.

Globally people of working age with disabilities face 80% to 90% unemployment in devloping  counntries and between 50% and 70% in industrialized countries.

Children and youth (ages 15–24) together account for two-thirds of the global poor, much higher than the cumulative population share of the 0–24 age.

The SALUTE initiative reaches multiple groups within the military community with military veterans and their families in mind.
Seventy-seven percent of military spouses want or need work, yet frequent relocation is often a barrier to finding and
maintaining a rewarding career.

Mentoring & Education

What happens in the classroom today is reflected in the boardroom tomorrow. We are actively showing students the potential career pathways that are possible in order to disrupt cycles of poverty. Our work will increase their knowledge through hands-on experiences and real-world insight, using “field trips,” job-shadowing, and career exploration to create opportunity societies in our communities.

GlowTouch is proud to partner with the Waggener High School Academies Program through the Jefferson County Public School System in Louisville, Kentucky.

Supplier Diversity

As an NMSDC-certified and WBENC-certified company, we have seen how supplier diversity can open doors. There is no guarantee of winning business, but there is the chance to compete, to put your name and business out there, and to build the relationships that are vital to the success of like-minded companies that genuinely care about the communities in which they do business. And it benefits both parties. Your next great partner may a business that you would have never found had diversity not been a consideration.

We have also worked to pay it forward, so to speak, with a program that solicits bids
from women- and minority-owned enterprises. For instance, when moving into our
new Louisville headquarters, we actively sought and contracted with companies that
were women- and minority-owned.  These companies are qualified, they do good
work, and this type of program creates opportunity by giving businesses the chance
to compete while broadening the playing field.

Corporate Social
Responsibility (CSR)

Doing Good by Doing Well

Our people-first philosophy also equates to success with a positive impact
on the communities where we live, work, play, and serve.

GlowTouch has been providing personalized business outsourcing solutions since 2002.

Our trusted performance and execution are underpinned by a highly-educated, loyal workforce,
with innovative solutions crafted by award-winning leadership.






Case Studies

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Solution Overviews


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As a woman-owned enterprise with employees in three distinct global regions, diversity is part of who we are, and it presents unique opportunities within our industry. As an NMSDC and WBENC-certified business, we are a potential partner for organizations who are pursuing diversity initiatives. As such, we have a similar procurement diversity strategy, which combined with impact sourcing, provides opportunities to often overlooked populations. Our NMSDC and WBENC certifications validates our standing in terms of eligibility; our track record validates the professional expertise that we provide.

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Louisville, KY

Our new corporate headquarters in Louisville has 12,000 square feet to help accommodate our continuing growth. The space is divided between contact center work and technology outsourcing projects.

Santo Domingo, Dominican Republic

Built to accommodate expansion, our contact center in Santo Domingo is home to a bilingual corps of associates who are skilled in tech support, sales, and general customer service. The Dominican Republic has a mature technology infrastructure and is Latin America’s fastest-growing economy, with the BPO sector among the catalysts.


With two locations and more than 100,000 square feet of production floor space, Mangalore is built to handle programs of all sizes. Agents have access to on-site 24/7 cafeterias and a medica clinic, while visiting clients can stay in hotel-style rooms on the grounds. Both buildings have room for further expansion and served by the technological infrastructure one would expect from a digital city.


One of India’s ‘smart cities,’ this location features a young, educated, multi-lingual workforce and a scalable work environment.


A 23,000 square foot center in the growing city of Mysore is our newest location in India. Rich in tradition, Mysore is a favored destination for tourists, drawn by the city’s ornate palaces and heritage structures. It is also a significant education hub with a bustling IT industry that make the city a major software exporter.


In the heart of Pasig City, this high-rise setting is strategically located with convenient access to transportation and amenities.

Designed with room for expansion, this location is poised for growth and provides us with a tech-savvy, educated, and English-proficient workforce that is culturally aligned with the West.


Service delivery has changed by necessity and RemoteAbilityTM is part of that change. The remote office or employee is becoming increasingly commonplace, and some studies show that working remotely can increase productivity and job satisfaction.
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