Infrastructure & NOC Monitoring


A network operations center is most noticeable when it is not functioning smoothly. When a problem arises in the NOC, everyone knows it, internally and externally. An effective management system goes beyond uptime metrics; it also requires a structured framework of best practices that eliminate inefficiencies and minimize threats to performance through a workflow that is agile and responsive.

Outsourced Remote Monitoring and IT Operations Services watch over the health of your technology infrastructure in real-time, addressing server alerts, coordinating incident management, change administration, and capacity handling, issues that can interrupt the services your clients pay for and count on.


As computing is increasingly cloud-based, outsourcing NOC management is a viable option. And the issue is about far more than cost; there is also the matter of subject matter expertise. Just as you would not trust a third-party to develop your core product and service, you need to be sure that your outsourcing partner has the technical skill and supporting procedures to oversee this 24/7/365 task.

Why GlowTouch

Several reasons, to include a diverse menu of services backed by a deep wealth of experience:

Remote Monitoring Services

  • Server Health and Application Live Monitoring
  • Remote IT Infrastructure Monitoring Services
  • Server Management and Security Administration
  • Server Security and Abuse Incident Management
  • Network Bandwidth Utilization Monitoring
  • Server Deployment, OS installation, Patching and Configuration
  • Server and Data Migration Services

Remote Monitoring Team Capability

  • Deep understanding of Windows and Linux operating systems
  • Able to conduct regular patch management and system maintenance
  • Experienced in configuring, troubleshooting, and monitoring large server farms
  • Experienced in using Zabbix, Nagios, Icinga, Grafana and CollectD
  • Expert knowledge of cPanel hosting platforms
  • Hands-on experience in configuring, managing services

Specific Systems Knowledge

  • Configure and administer server applications such as: Tomcat, Apache, Nginx, Varnish, Postfix, Exim, Dovecot, Bind, MySQL, MariaDB, PostgreSQL
  • Virtualization and cloud infrastructure such as KVM, OpenStack, AWS, and GCP
  • Container technology (OpenVZ, Docker) and hyper-converged infrastructure (Virtuozzo Cloud Storage)

We are also well-versed on hardware and storage troubleshooting for disk or performance issues, and our team of engineers can help with the automation framework within a server farm.

Experience Summary


Nearly 15 years of experience in server monitoring and administration

Currently monitors more than 25,000 servers, including web, mail, backup, storage, virtual and cloud servers 

Consistently achieved 99.90% uptime across various server & service platform

Provide services to top US-based hosting brands

Our reactive and proactive server monitoring model, coupled with Continuous Process Improvement plans and weekly reviews, help our clients make informed decisions regarding server infrastructure and capacity management.

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