Onshore, Offshore, and Nearshore Presence

Multiple locations for multiple service and support options.

Onshore, Offshore, and Nearshore Presence

Multi-lingual agents and geographic diversity allow for a customized approach to each client’s unique requirements. There is a gradual evolution underway within contact centers; the dynamic between service providers and end users is shifting.

Consumer expectations are much higher

Agents can handle multiple interactions simultaneously

Support teams now perceived as extensions of the brand, as ambassadors who nurture users

On the service side, customer issues are becoming more complex, the benchmarks for identifying quality talent are rising, and the perception of support as a cost center is changing, as agents add value through cross-sales, up sales, and retention.

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