Growth,Innovation,
Opportunity

Consumer Electronics

People love their electronic gadgets and toys.

This $700 billion market is chugging toward the trillion-dollar mark in annual revenue and should top that milestone before the end of the decade. What began with the introduction of the radio in the 1920s evolved gradually and then exploded with the advent of the digital revolution.

Some of you will remember things like black and white television and screw-in car antennas for early mobile phones. Others have never lived outside of the digital world, but even for this cohort, the pace of innovation has been astounding.

Our Solutions

How we service your industry

Anytime technology is mentioned, there is a place for us, either in supporting clients’ customers or lending our technological horsepower to their development projects. Our client list includes several firms operating within different sectors of this vast marketplace.

We support a maker of multimedia and navigation systems for off-road vehicles, particularly forspecific models of Jeeps, Chryslers, Dodges, and Toyotas. One thing to note here is that when a customer contacts us, he or she is likely miles from
everywhere. Our ability to respond quickly to any issues impacts the product experience.
This client is a disruptor who merges a meal delivery subscription service with the Internet of Things. This means our teams have to be adept at resolving technical issues and versed in customer care, such as logistics, sales, and product education.

We are familiar with cloud integration because we do it daily, and we have guided several clients through their own digital paths. Support and service increasingly matter as more people use more tools more often, and the growing complexity of those tools makes resolving customer issues vital to operations.

What We Do

GlowTouch is a technology-driven company, and we have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness.

Channels

We Support

We live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus is on service providers is to offer the channels that customers prefer. That is part of delivering “wow” experiences. When a player contacts us, service and support have become parts of that experience.

We understand that games are often works in progress which are subject to ongoing development. This makes hearing the voice of the customer all the more vital.

NMSDC, WBENC, and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) and a WBENC Women’s Business Enterprise (WBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.

Awards

Let’s plug into your

customer’s happiness.

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Growth,Innovation, Opportunity