Everything is connected;
what could go wrong?
The typical American home has eight connected devices. That story
is repeated across the industrialized world and will spread among
developing nations, too. What happens when more people use more
tools more often? The demand for customer care increases, and as
technology becomes more complex, so do the issues that consumers encounter and the ways through which they seek resolution.
Our Solutions
How we service your industry
More people using more apps and platforms to do more things. What’s one result? More of a demand for customer service. The greater use of technology also means that the issues that arise are more complex. That’s why you need a customer service partner who is steeped in the digital world, up to speed on trends in user behavior, and there to be an extension of your brand.
We work with the customers of tech-driven companies every day. Many of those users depend on efficient and effective service in order to keep their businesses humming, and others rely on us at a more personal level. Either way, our teams know that quality customer care is at the heart of the user experience, and we have a track record of turning high-touch care into a retention and loyalty-building tool.
Contact Center
Outsourcing
Outsourcing
Pampering your customers through the entire lifecycle with onshore, nearshore, and offshore options:
Care
Support
Generation
Calls
Verifications
Business Process
Outsourcing
Streamlining your business and back-office processes to drive
greater efficiencies and
performance:
Moderation
Mining, Management
Indexing & Filing
Security
Logistics
Technology
Outsourcing
Outsourcing
Working as an extension of your team or in collaboration:
Integration
Development
Development
NOC Monitoring
Channels
We Support
Consumers live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus on service providers is to provide the channels that their customers prefer. That is part of delivering “wow” experiences. When one of your customers contacts us, service and support become parts of that experience.
Click on the icons to learn more about our channel offerings.
GlowTouch has been providing
personalized business outsourcing
solutions since 2002.
Our trusted performance and execution are underpinned by a
highly-educated, loyal workforce, with innovative solutions crafted by
award-winning leadership.
Certifications
Awards
Resources
Press
Blog
Case Studies
White
Papers
Solution
Overviews
Infographics
Locations
Let’s plug
into your
customer’s
happiness.
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