Order fulfillment & logistics
The completion of an order or sale marks the end of one process and the beginning of several others. From order processing to the delivery of goods to managing returns, our agents are skilled at this critical link in the customer experience chain. Business process outsourcing is a proven solution for traditional and online merchants who need economies of scale and improved workflows.
In a digital environment, the order management and fulfillment process can be completed without any human contact. Despite that, it is people who do perform the necessary tasks that are involved and it is people who are the final recipients of purchased goods. Outsourcing services for this part of the customer journey employ the same consideration that goes into product design and development, marketing and packaging, sales, and customer support. The last thing that any organization wants is to complete a sale, only to stumble on the last mile.