We handle millions of interactions every year for clients through outsourced service solutions; timeliness and efficiency are part of our DNA. Content moderation involves a great deal of analysis, particularly regarding context, so we work to protect the integrity of your brand while promoting engagement. Our work includes:
Our operations are built to meet the changing expectations of how service should be delivered.
More contacts for support will originate from mobile devices
This channel has high retention value, plus it’s where consumers live
Remote work and remote customer service agents
Balancing the increasing complexity of technology with the consumer’s desire for first-call resolution