Content Moderation
We handle millions of interactions every year for clients through outsourced service solutions; timeliness and efficiency are part of our DNA. Content moderation involves a great deal of analysis, particularly regarding context, so we work to protect the integrity of your brand while promoting engagement. Our work includes:
eCommerce portal
- Getting the right content
- Optimizing sites in consultation with merchants and consumers
- Creating ecommerce sites
- Developing scraper / migration tools to clean and reformat text and images
Web hosting client
- Daily research on web hosting prices to keep client competitive
- Price/feature comparisons of this client’s competitors
- Setting the conditions for evidence-based decisions
Online marketing client
- Technical support agents engage with users on customer forums
- Mixing content moderation with customer support for a holistic experience
- Solid answers + active participation = limited need for policing posts
Our operations are built to meet the changing expectations of how service should be delivered.
Mobile
More contacts for support will originate from mobile devices
Social Media
This channel has high retention value, plus it’s where consumers live
Work-from-Home
Remote work and remote customer service agents
Routing
Balancing the increasing complexity of technology with the consumer’s desire for first-call resolution
