An Industry Checkup

We are approaching a healthcare bubble in the US – nearly half of Americans are covered by some form of govt-sponsored or subsidized health insurance.

We are approaching a healthcare bubble in the US – nearly half of Americans are covered by some form of govt-sponsored or subsidized health insurance. This includes Medicare, Medicaid, and the publicly financed state and federal exchanges. And the number is rising. Nationalized health care may not be de jure (the law), but it is rapidly becoming de facto (in practice). Is that sustainable?

Our Solutions

How we service your industry

The further adoption of technology and the rise of telemedicine, combined with the faster speeds of 5G, cloud computing, and AI, creates a more complex environment that spills over to make customer care issues more intricate. Our client list includes companies in the healthcare space. We look for process efficiencies and issues such as scalability to handle growth, flexibility for managing peak demand, and addressing needs that most industries face.

What We Do

Contact Center

Pampering your customers through the entire lifecycle with onshore, nearshore, and offshore options

Business Process

Streamlining your business and back-office processes to drive greater efficiencies and performance.


Working as an extension of your team or in collaboration

GlowTouch is a technology-driven company, and we have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness.


We Support

We live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus is on service providers is to offer the channels that customers prefer. That is part of delivering “wow” experiences. When a player contacts us, service and support have become parts of that experience.

We understand that games are often works in progress which are subject to ongoing development. This makes hearing the voice of the customer all the more vital.

NMSDC, WBENC, and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) and a WBENC Women’s Business Enterprise (WBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.


IAOP Global Impact Winner
GlowTouch Shines at Stevie Awards with Dual Honors

We have the

RX for your CX needs

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