The consumer products industry can be challenging to quantify because it encompasses everything that people purchase.
One credible estimate puts the market’s size at nearly two-trillion dollars, increasing to 2.3 trillion by 2026. It has grown so large and there are so many choices that it is easy to take this industry for granted. Until a global event upsets norms and expectations, and everything changes.
Consumers and manufacturers alike have been impacted by COVID-19. The unknown is what happens going forward. Even before the pandemic, online shopping was trending upward; in its aftermath, that will likely continue and will involve just about all consumable goods.
Consumers and manufacturers alike have been impacted by COVID-19. The unknown is what happens going forward. Even before the pandemic, online shopping was trending upward; in its aftermath, that will likely continue and will involve just about all consumable goods.
Our Solutions
How we service your industry
Digital channels have spurred nearly 70% of this industry’s growth of late, and that is only going to continue as people become increasingly comfortable with buying online. This shift has further shaken up the traditional paradigm since brands can sell directly to consumers. But greater use of technology also means a greater need for knowledgeable professionals to support apps and systems that occasionally have glitches.
GlowTouch is your trusted partner in this blending of the physical and virtual worlds, and our work with numerous product makers has given us the experience to handle any customer service issue that arises. Customers are not just buying your products; they are also putting their trust into your brand, with the expectation that you will resolve any issue that may arise. We don’t handle issues; we analyze the data of customer transactions to let you know what the issues are going to be, so you can get ahead of them.
Business Process
Outsourcing
Streamlining your business and back-office processes to drive greater efficiencies and performance:
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Contact Center
Outsourcing
Pampering your customers through the entire lifecycle with onshore, nearshore, and offshore options:
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Technology
Outsourcing
Working as an extension of your team or in collaboration:
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Channels
We Support
Consumers live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus on service providers is to provide the channels that their customers prefer. That is part of delivering “wow” experiences. When one of your customers contacts us, service and support become parts of that experience.
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GlowTouch has been providing personalized business outsourcing solutions since 2002.
Our trusted performance and execution are underpinned by a highly-educated, loyal workforce,
with innovative solutions crafted by award-winning leadership.
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Let’s unwrap ‘wow’ customer experiences together.
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