Digital channels have spurred nearly 70% of this industry’s growth of late, and that is only going to continue as people become increasingly comfortable with buying online. This shift has further shaken up the traditional paradigm since brands can sell directly to consumers. But greater use of technology also means a greater need for knowledgeable professionals to support apps and systems that occasionally have glitches.
GlowTouch is your trusted partner in this blending of the physical and virtual worlds, and our work with numerous product makers has given us the experience to handle any customer service issue that arises. Customers are not just buying your products; they are also putting their trust into your brand, with the expectation that you will resolve any issue that may arise. We don’t handle issues; we analyze the data of customer transactions to let you know what the issues are going to be, so you can get ahead of them.
Streamlining your business and back-office processes to drive greater efficiencies and performance:
Consumers live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus on service providers is to provide the channels that their customers prefer. That is part of delivering “wow” experiences. When one of your customers contacts us, service and support become parts of that experience.
Click on the icons to learn more about our channel offerings.
By supplying your contact information, you authorize GlowTouch to contact you directly by email or phone, or other methods as appropriate.
We’re committed to your privacy. GlowTouch uses the information you provide us to contact you about your request and to provide other potentially relevant content, products, and services. You may unsubscribe from these communications at any time.