The automotive industry will remember 2020 as its lowest-selling year in nearly a decade. The pandemic threw sand in the gears of the global supply chain. It caused a crippling shutdown of materials production and manufacturing facilities, which bled over into a dramatic slowdown in new car sales. The ridesharing business also took a significant hit, and public transportation saw decreased ridership, though ironically, the combination helped the automobile subscription industry and persuaded people who do not own cars to reconsider.
The market is expected to gradually reach equilibrium, with the global industry growing to nine trillion dollars by 2030. The industry is dotted by disruptors and macro trends, including electric and autonomous vehicles, and the ridesharing industry that was itself disrupted.
Between virtual showrooms, online configuration tools, and digital test drives, the automotive world is changing from the days of customers strolling through car lots and haggling with sales people. This also effects customer service and support, from answering questions to providing technical assistance with website browsers. As technology becomes complex, so do the issues that customers face.
GlowTouch works with carmakers and companies that produce related products such as navigation and multi-media entertainment systems in a seamless fashion through which our team functions as an extension of yours. We have a deep understanding of technology platforms and applications, and we have nearly 20 years of experience with the communications channels that your customers prefer.
Streamlining your business and back-office processes to drive greater efficiencies and performance:
Consumers live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus on service providers is to provide the channels that their customers prefer. That is part of delivering “wow” experiences. When one of your customers contacts us, service and support become parts of that experience.
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