Outsourced Customer Support Services for Security Software

IDENTITY

THEFT

ACT LIKE
YOU’RE BEING

WATCHED

Every 22 seconds that’s how
often identity theft occurs

The number of fraud and identity theft cases has almost tripled over the last ten years, growing into a multi-billion dollar per year criminal enterprise that shows no signs of slowing down. The market for protection services is growing, too, to keep pace with – if not get ahead of – an increasingly sophisticated network of thieves who sell each other tools and data.

Their work has victimized almost one-third of Americans have been victimized. While traditional schemes such as phishing, its telephonic cousin – vishing, and credit card fraud remain proven methods, new approaches are being developed to take advantage of technological innovation and consumer laxity. Ransomware is a huge concern among organizations, primarily because it works. When nearly three-quarters of companies are impacted by at least a portion of the ransom demand, that will only incentivize more of the same.

Our Solutions

How we service your industry

As a provider of outsourcing services, our clients trust us with their most valuable asset, their customers. That means protecting their customers’ data and privacy. We feature the key certifications that mark information security and have others as well. In short, keeping watch over client data is as integral to our service model as providing their customers with world-class support. On a more granular level, these are three examples of our experience within this industry.

What We Do

GlowTouch is a technology-driven company, and we have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness.

Channels

We Support

We live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus is on service providers is to offer the channels that customers prefer. That is part of delivering “wow” experiences. When a player contacts us, service and support have become parts of that experience.

We understand that games are often works in progress which are subject to ongoing development. This makes hearing the voice of the customer all the more vital.

NMSDC, WBENC, and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) and a WBENC Women’s Business Enterprise (WBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.

Awards

Secure your
Identity

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