The biggest challenge in this space is trying to keep up with the bad guys. There is a constant cycle of incidents followed by remediation attempts and back again. Meanwhile, real people are being affected, often in profound ways. We are in this arena every day with clients including an identity protection services company and a provider of VPNs and other web privacy tools.
In reality, your main product is peace of mind to your customers and our agents are there to reinforce that with timely, effective support when systems show a potential issue and fast answers to time-sensitive questions. We even developed a proprietary firewall for customers in a nation where individual privacy is limited.
Consumers live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus on service providers is to provide the channels that their customers prefer. That is part of delivering “wow” experiences. When one of your customers contacts us, service and support become parts of that experience.
Click on the icons to learn more about our channel offerings.