Gaming
Industry
The video game community includes a global audience of more than two and a half billion people. That’s almost one-third of the entire population. The average gamer is 34 years old, owns a house, and has children. This is a consumer segment with disposable income for entertainment, and more than half of players participate every day. Revenue is three times greater than the music industry and four times that of movies.
The Asia-Pacific region has the largest market share in the gaming industry, which has also spawned numerous sub-segments, such as online casinos, sports gambling, and e-sports. Mobile is the fastest-growing platform and is the likely conduit for spreading gaming into emerging markets. At the same time, the PC and console segment are also growing, just not as quickly.
Our Solutions
What we do to service the industry
Across all platforms, the gaming community is adding new players. Every time there are more product users, there are also more demands for customer service. Players who contact the support team want to get back in the game. We get them there, drawing on a wealth of technology experience. GlowTouch has a working knowledge of the service-related issues that growing clients face: scalability, consistent quality, and providing “wow” experiences.
Our support teams include gamers, too, so you get people with first-hand knowledge of quality service builds customer loyalty. We have supported almost every type of technology platform and app that exists, usually for people whose businesses depend on maximum uptime. That’s the same promise we deliver to players who, more than anything else, want to keep playing.
Our support teams include gamers, too, so you get people with first-hand knowledge of quality service builds customer loyalty. We have supported almost every type of technology platform and app that exists, usually for people whose businesses depend on maximum uptime. That’s the same promise we deliver to players who, more than anything else, want to keep playing.
Contact Center
Outsourcing
Previous
Next
Business Process
Outsourcing
Previous
Next
Technology
Outsourcing
Previous
Next
Channels
We Support
Consumers live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus on service providers is to provide the channels that their customers prefer. That is part of delivering “wow” experiences. When one of your customers contacts us, service and support become parts of that experience.
Click on the icons to learn more about our channel offerings.
GlowTouch has been providing personalized business outsourcing solutions since 2002. Our trusted performance and execution are underpinned by a highly-educated, loyal workforce, with innovative solutions crafted by award-winning leadership.
Certifications
Awards
Resources
Press
Blog
Case Studies
White
Papers
Solution
Overviews
Infographics
By supplying your contact information, you authorize GlowTouch to contact you directly by email or phone, or other methods as appropriate.
We’re committed to your privacy. GlowTouch uses the information you provide us to contact you about your request and to provide other potentially relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.
