Gaming
Industry
The video game community includes a global audience of more than two and a half billion people. That’s almost one-third of the entire population. The average gamer is 34 years old, owns a house, and has children. This is a consumer segment with disposable income for entertainment, and more than half of players participate every day. Revenue is three times greater than the music industry and four times that of movies.
The Asia-Pacific region has the largest market share in the gaming industry, which has also spawned numerous sub-segments, such as online casinos, sports gambling, and e-sports. Mobile is the fastest-growing platform and is the likely conduit for spreading gaming into emerging markets. At the same time, the PC and console segment are also growing, just not as quickly.
Our Solutions
What we do to service the industry
Across all platforms, the gaming community is adding new players. Every time there are more product users, there are also more demands for customer service. Players who contact the support team want to get back in the game. We get them there, drawing on a wealth of technology experience. GlowTouch has a working knowledge of the service-related issues that growing clients face: scalability, consistent quality, and providing “wow” experiences.
Our support teams include gamers, too, so you get people with first-hand knowledge of quality service builds customer loyalty. We have supported almost every type of technology platform and app that exists, usually for people whose businesses depend on maximum uptime. That’s the same promise we deliver to players who, more than anything else, want to keep playing.
Our support teams include gamers, too, so you get people with first-hand knowledge of quality service builds customer loyalty. We have supported almost every type of technology platform and app that exists, usually for people whose businesses depend on maximum uptime. That’s the same promise we deliver to players who, more than anything else, want to keep playing.
Contact Center
Outsourcing
Pampering your customers through the entire lifecycle with onshore, nearshore, and offshore options:
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Business Process
Outsourcing
Streamlining your business and back-office processes to drive greater efficiencies and performance:
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Technology
Outsourcing
Working as an extension of your team or in collaboration:
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Channels
We Support
Consumers live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus on service providers is to provide the channels that their customers prefer. That is part of delivering “wow” experiences. When one of your customers contacts us, service and support become parts of that experience.
Click on the icons to learn more about our channel offerings.
GlowTouch has been providing personalized business outsourcing solutions since 2002. Our trusted performance and execution are underpinned by a highly-educated, loyal workforce, with innovative solutions crafted by award-winning leadership.
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