Customer Support Outsourcing for SaaS and Software Companies

SOFTWARE
as a SERVICE (SaaS)

LIVING IN THE CLOUD

Software as a Service (SaaS).
The once-disruptive is now
mainstream.

Fueled by accessibility, flexibility, and cost-effectiveness, the Software-as-a-Service market went into overdrive in the past few years. Changes that began during the pandemic are business-as-usual. SaaS-based applications account for about 70% of the programs businesses use to manage their finances, security, customer data, etc. That figure is expected to rise to 85% in the next few years as the overall cloud market surpasses $800 billion by 2025.

Our Solutions

How we service your industry

Our experience in the SaaS industry runs very deep and extends beyond the contact center. TheApplication Development and Engineering Services teams have built platforms and mobile apps, managed network integrations, and engaged in deep-dive data analysis. The result is a working knowledge of the service-related issues that companies worry about: scalability to handle growth, consistent quality, and a track record of helping clients grow their businesses by providing customers with “wow” experiences.

What We Do

GlowTouch is a technology-driven company, and we have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness.

Channels

We Support

We live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus is on service providers is to offer the channels that customers prefer. That is part of delivering “wow” experiences. When a player contacts us, service and support have become parts of that experience.

We understand that games are often works in progress which are subject to ongoing development. This makes hearing the voice of the customer all the more vital.

NMSDC and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.

Awards

Ready to bring clarity to the cloud?

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