Outsourced Customer Support Services for Home Automation

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Automation

LIVE SMART

There are an estimated 300 million smart homes in the world, comprising a $100 billion marketplace that is expected to more than double over the next several years.

What began with the purchase of single-use items such as video doorbells, security systems, and thermostats has led to complete ecosystems that users can manage from, what else, smartphones. Like many other technological innovations, smart home components were introduced as relatively pricey nice-to-haves and have since evolved into much more affordable gotta-haves.

Our Solutions

How we service your industry

Supporting clients in the SaaS and technology sectors is our strong suit and has been for more than 20 years. The digital universe is central to our DNA, making us a good match for companies in that space.

Smart home technology is becoming more cost-effective, which impacts adoption rates. The industry’s one unknown is where its ceiling is. Society has only begun approaching the outer limits of the benefits technology can provide; all that is needed is qualified professionals to support that technology and the people who use it.

What We Do

GlowTouch is a technology-driven company, and we have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness.

Channels

We Support

We live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus is on service providers is to offer the channels that customers prefer. That is part of delivering “wow” experiences. When a player contacts us, service and support have become parts of that experience.

We understand that games are often works in progress which are subject to ongoing development. This makes hearing the voice of the customer all the more vital.

NMSDC, WBENC, and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) and a WBENC Women’s Business Enterprise (WBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.

Awards

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