GLOWTOUCH

Education

Goes to School

Take something as tradition-bound as classroom education, upend its flow with a virus that stops in-person attendance, and incorporate digital tools to reach a far larger audience. The result is a reinvention of how learning occurs.
Education’s Digital
Transformation


Every cause has an effect. What happened to education during the Covid years sparked new growth in the EdTech market that is likely to continue for some time.
In addition, the concept of education itself is undergoing a redefinition as it moves away from strictly being an on-site, in-person, campus-driven endeavor.

The K-12 group is the largest by numbers, but it is also the least likely to change in terms of content delivery. In this application, EdTech will more likely be a supporting cast member rather than a principal actor. Technology has a more significant role in traditional universities as they face pressure to provide degree programs that translate into the post-graduation marketplace. Finally, people already in careers utilize learning options to stay relevant in their current fields or re-skill for something new.

Our Solutions

How we service your industry

Anything that involves technology, from new platforms to integrating existing systems to working in thecloud to supporting individual users, falls within our frame of expertise. The digital transformation has impacted every industry but has had the most profound impact on legacy sectors, such as insurance, energy, and education. Organizations in these businesses are deeply rooted in traditions and relationships, often working with little competition for their services. That has now changed and so have consumer expectations.

Another area where we can offer value is data analytics which provides clients with real-time insight about their customers’ behavior and sentiments, budding market trends, and other information that supports business outcomes. For many businesses, data is their most valuable asset, a form of currency that guides decision-making. But using the reams of information collected begins with the ability to make sense of it, combing through the mountains of dare generated to find the nuggets that matter. We do that.

What We Do

Contact Center
Outsourcing

Pampering your customers through the entire lifecycle with onshore, nearshore, and offshore options

Business Process
Outsourcing

Streamlining your business and back-office processes to drive greater efficiencies and performance.

Technology
Outsourcing

Working as an extension of your team or in collaboration

GlowTouch is a technology-driven company, and we have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness.

Channels

We Support

We live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus is on service providers is to offer the channels that customers prefer. That is part of delivering “wow” experiences. When a player contacts us, service and support have become parts of that experience.

We understand that games are often works in progress which are subject to ongoing development. This makes hearing the voice of the customer all the more vital.

NMSDC, WBENC, and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) and a WBENC Women’s Business Enterprise (WBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.

Awards

GlowTouch Shines at Stevie Awards with Dual Honors

Let us fill your first class!

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