The pandemic has forced a rethinking of how teaching works. The ‘digital transformation’ that is an article of faith in the business world has gone virtually ignored within the mainstream of education. Of the more than $3 trillion spent on education globally every year, less than 3% is for digital tools. Even before the pandemic, research showed that many administrative tasks could be reduced or eliminated – from grading papers and tests to preparation to paperwork – saving time that could be redirected toward teaching. At the same time, technology by itself is not a magic bullet. One global assessment of student performance found that students who used tablets and e-readers in the classroom did worse than those without.
The on-site and residential models of K-12 and higher education are coming under scrutiny due to the growth of distance learning platforms that are reshaping teaching and learning. This also extends into the workplace; almost every business has or plans to adopt some type of educational technology. The greater use of technology invariably requires a greater need for professionals who can provide support. Professionals like us.
GlowTouch has supported an endless array of digital platforms, applications, and technologies across a variety of industries. We have turned customer care into a retention and revenue-generating function for several clients, and we are attuned to the communications channels your users prefer. Our experience puts you at the head of the class.
Consumers live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus on service providers is to provide the channels that their customers prefer. That is part of delivering “wow” experiences. When one of your customers contacts us, service and support become parts of that experience.
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