GLOWTOUCH

TELECOMMUNICATIONS

INDUSTRY

Ever-growing connectivity makes the world appear smaller and creates challenges and opportunities in the telecom space.

In less than ten years, global broadband subscriptions have exploded, approaching seven billion. To put that figure in context, many consumers have multiple subscriptions; in the US, the typical person has three. Still, as Internet penetration expands further, more subscribers will challenge the ability of an already-crowded space to serve them.

Our Solutions

How we service your industry

More people using more tools more often means more of a demand for customer care. Trends within service change just as they do with everything else, whether communicating with customers through their preferred channels, ensuring first-time problem resolution, or supplementing live agents with virtual support. While self-service tools are becoming more widespread, most customers prefer to communicate with live agents.

The GlowTouch client list includes telecoms and other companies in the broader technology space. That experience has created a working knowledge of the service-related issues companies worry about: scalability to handle growth, flexibility for managing peak periods, consistent quality, and providing “wow” experiences.

What We Do

Contact Center
Outsourcing

Pampering your customers through the entire lifecycle with onshore, nearshore, and offshore options

Business Process
Outsourcing

Streamlining your business and back-office processes to drive greater efficiencies and performance.

Technology
Outsourcing

Working as an extension of your team or in collaboration

GlowTouch is a technology-driven company, and we have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness.

Channels

We Support

We live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus is on service providers is to offer the channels that customers prefer. That is part of delivering “wow” experiences. When a player contacts us, service and support have become parts of that experience.

We understand that games are often works in progress which are subject to ongoing development. This makes hearing the voice of the customer all the more vital.

NMSDC, WBENC, and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) and a WBENC Women’s Business Enterprise (WBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.

Awards

GlowTouch Shines at Stevie Awards with Dual Honors

Let’s get

Connected.

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