Outsourced Customer Support Services for Travel & Hospitality

Vacations are not a luxury,

they are a necessity.

The travel and hospitality business is a mighty global economic engine that employs millions of people and generates billions of dollars. Changing lifestyles are spawning some interesting trends and also creating a few challenges.

Sometimes, you have
to get away.

Numerous studies show how vacations are beneficial to mental and physical health. But in the US, not taking vacation days is practically a competitive sport, with unused PTO at a 40-year low. There are several reasons for this, none contributing to improved job performance, personal happiness, or overall well-being. Consider this your hall pass for taking time off, with an outlook of what travelers can expect from the industry and the challenges that linger.

Our Solutions

How we service your industry

Having guided multiple clients through their digital transformations, this is an area in which we are experts. Support is less about in-depth knowledge of any individual domain than it is about expertise in the tools and systems that are used. When more people use more technologies more often, there will be a corresponding increase in the demand for customer care.

Trends within service change just as technology does, whether that means communicating with customers through their preferred channels, ensuring first-time problem resolution, or supplementing live agents with virtual support. While self-service tools are becoming more widespread, this is a customer-facing business, and often, the fastest route to a solution is through a live representative.

What We Do

GlowTouch is a technology-driven company, and we have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness.

Channels

We Support

We live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus is on service providers is to offer the channels that customers prefer. That is part of delivering “wow” experiences. When a player contacts us, service and support have become parts of that experience.

We understand that games are often works in progress which are subject to ongoing development. This makes hearing the voice of the customer all the more vital.

NMSDC and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.

Awards

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