The digitization

Right now, fin-tech accounts for about 2% of the world’s financial services revenue.

By 2030, that figure is expected to be $1.5 trillion, or 25% of all banking valuations. From a stock market perspective, fin-tech has had a bumpy ride of late, which will happen when more than 30,000 startups competing for business and personal spending habits shift due to inflation and other pressures.

On a broad level, however, this industry is going to grow. People are already comfortable with digital banking and increasingly expect such tools from virtually every industry they interact with. The financial services sector is evolving in that direction, moving past its traditional face-to-face model of transactions and embracing tools that enhance service quality and the overall user experience.

Our Solutions

How we service your industry

Our client base includes numerous firms in the technology, SaaS, and cloud environments, from insurance and health care to web hosting and identity theft products. The consumers range from tech-savvy to casual users, with the common factor being a problem needing resolution or a question requiring an answer. More technology being used more often naturally results in greater demand for customer care. Continuing innovation also makes tech issues more complex, requiring an experienced tech-forward team to resolve them.

We also have the key certifications that govern data security and user privacy procedures: PCI, SOC 2, HIPAA, and ISO 27001, 27018, 9001, and 14001. Compliance is an issue that we are very sensitive to, and we proactively take steps to ensure our systems and personnel uphold consumers’ trust in your brand.

What We Do

Contact Center

Pampering your customers through the entire lifecycle with onshore, nearshore, and offshore options

Business Process

Streamlining your business and back-office processes to drive greater efficiencies and performance.


Working as an extension of your team or in collaboration

GlowTouch is a technology-driven company, and we have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness.


We Support

We live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus is on service providers is to offer the channels that customers prefer. That is part of delivering “wow” experiences. When a player contacts us, service and support have become parts of that experience.

We understand that games are often works in progress which are subject to ongoing development. This makes hearing the voice of the customer all the more vital.

NMSDC, WBENC, and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) and a WBENC Women’s Business Enterprise (WBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.


IAOP Global Impact Winner
GlowTouch Shines at Stevie Awards with Dual Honors

Make service

the star of the show

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