Handle the most challenging contacts with total peace of mind. Our technical support is solidly built upon a high-performance, process-driven team. How can we help you?
We’ve resolved millions of technical support contacts for companies worldwide through live chat, email and phone support. With a 100% university educated, technically skilled team, we’re prepared for any customer challenge — no matter how complex.
We’re familiar with most major technology platforms and can think on our feet to solve problems we’ve never even seen. Whether you need expertise in PHP, WordPress and MySQL or support for e-commerce, web apps, mobile apps and more, we’ve supported customers across a range of technology stacks. And with tried and true hiring and training processes, we routinely onboard technical all-stars with new skill sets for our clients — whichever skills you need, we can help.
At GlowTouch, we make technical support easy with a proven process
built through more than 17 years of supporting companies across the globe.
We start by assessing your goals and how we can help you reach them. Then, we create a plan of action that covers people, process and technology. We’ll work with you to iron out the details and draw up a Statement of Work (SoW) that gets you where you want to go.
Next, we build you a dedicated team of agents and ready them with our extensive internal training program and onboarding process, where they learn your proprietary systems, processes and policies. Here’s when our people become yours.
Once your team is in place, we finalize the types of contacts we’ll resolve & escalate, define knowledge transfer processes and master your support environment. We’ll ensure the right tools are in place and cover all the bases — e.g. service interruptions, policy & product changes, etc. — and start exposing the team to mock contacts.
Now, it’s time to go live. Here, we set up daily calibration meetings to ensure rapid feedback and provide detailed reporting. With our robust continuous improvement processes, your service gets better every day.
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