initiative even before the coronavirus pandemic.
The GlowTouch client list has numerous companies within the technology space, including web hosting companies, telecoms, and smart product makers. This makes a partner like us increasingly valuable as the digital transformation envelopes more organizations and, by extension, their customers.
We have been at the forefront of this revolution for a long time; we’ve seen how the customer experience has gained currency, to the point where high-touch service has a strategic value in fostering increased retention and even becoming a profit center. Technology is not foolproof; issues will happen, and our role is to make resolution as easy as possible, one interaction at a time.
Pampering your customers through the entire lifecycle with onshore, nearshore, and offshore options:
Streamlining your business and back-office processes to drive greater efficiencies and performance:
Consumers live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus on service providers is to provide the channels that their customers prefer. That is part of delivering “wow” experiences. When one of your customers contacts us, service and support become parts of that experience.
Click on the icons to learn more about our channel offerings.