The digital transformation was a critical strategic
initiative even before the coronavirus pandemic.
The one constant within the
technology industry is change.

We’re never far from “the next big thing,” often before the last big thing has had a chance to mature and demonstrate its value. As technology changes, so do user expectations. The possibilities for innovation are endless, and so are questions about how the disparate pieces fit: legacy systems that are poorly integrated, the use and protection of personal and proprietary data, and the multiple gatekeepers and regulators who often create friction instead of value.

Our Solutions

How we service your industry

More people using more tools more often means more of a demand for customer care. Trends within service change just as they do in technology usage, whether communicating with customers through their preferred channels, ensuring first-time problem resolution, or supplementing live agents with virtual support. While self-service tools are becoming more widespread, most customers would rather communicate with live agents.

Our clientele includes numerous tech-based and SaaS companies, including some who have been with us since the company began operations in 2002. The average client tenure is more than 12 years. In short, technology is an area in which we are fluent, adaptive, and expert.

What We Do

Contact Center

Pampering your customers through the entire lifecycle with onshore, nearshore, and offshore options

Business Process

Streamlining your business and back-office processes to drive greater efficiencies and performance.


Working as an extension of your team or in collaboration

GlowTouch is a technology-driven company, and we have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness.


We Support

We live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus is on service providers is to offer the channels that customers prefer. That is part of delivering “wow” experiences. When a player contacts us, service and support have become parts of that experience.

We understand that games are often works in progress which are subject to ongoing development. This makes hearing the voice of the customer all the more vital.

NMSDC, WBENC, and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) and a WBENC Women’s Business Enterprise (WBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.


IAOP Global Impact Winner
GlowTouch Shines at Stevie Awards with Dual Honors

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