Fraud and Security

With more people doing more things online, identity theft is a global phenomenon. Data breaches have exposed hundreds of millions of personal records, costing consumers and businesses billions of dollars and an untold number of headaches.

Fraud and Security

Cybertheft and cybersecurity are engaged in a technology arms race. Any innovation that benefits technology users is also available to those who would use it for malicious purposes, entailing multiple levels of risk:

To Customers
  • Phishing scams
  • Fake charity solicitations
  • Govt payments related to Covid
To Organizations
  • Vendor account takeover fraud
  • Fraud committed by vendors themselves
  • Internal fraud
To Operations
  • Increase in customer service tickets
  • Increase payment chargebacks
  • A shifting baseline of what is normal

Our biggest strength is experience in the technology space, and that has helped us guide numerous clients through the digital transformation as it impacted their industries. We also have the key certifications that govern data security and user privacy, deploying these tactics externally to prevent breaches and internally with badges and biometric access control to sensitive areas of operation.

Did You Know?

Millennials are the most common victims, followed by Gen-Xers

47% of companies have experienced fraud in the past two years

On average, each company had an average of six instances of fraud

In the US, four in ten cases were inside jobs

GlowTouch contact centers are PCI/DSS compliant and (depending on location) SOC-2 or ISO 27001 certified. In addition, we use outside parties to conduct regular penetration testing to ensure the integrity of our systems and procedures. Our team of specialists includes internal auditors, security analysts, a rapid response team, and a policy/compliance team.  

In addition to security protocols, all campaigns have dedicated agents; VLANs segment network data between clients; and dedicated space with physical security can be provided to clients with the strictest requirements.

At the customer level, there are three applications of fraud prevention and customer verification: 

Account Monitoring
  • Identity theft and bogus account creation
  • Fake escrow sites
  • Phishing & spam complaints
  • Attempted copyright infringements
  • Malicious website complaints
Payment Fraud Prevention
  • Mismatched billing address/personal info
  • Credit card or address previously flagged in fraud database
  • Multiple accounts using the same credit card
  • Large initial purchases
Identity Verification
  • Location/contact verification
  • Registration verification
  • Education verification
  • Employment verification
  • License verification
  • Background verification

We've created this form just for you.

We can also create customized solutions to meet your needs. Let us know how we can help!

By supplying your contact information, you authorize GlowTouch to contact you directly by email or phone, or other methods as appropriate.

We’re committed to your privacy. GlowTouch uses the information you provide us to contact you about your request and to provide other potentially relevant content, products, and services. You may unsubscribe from these communications at any time.  For more information, check out our Privacy Policy.