Outsourced Customer Support Services for Insurance Companies

Insurance

Industry

THE BUSINESS OF RISK

Insurance is a legacy
enterprise that is being forced to adapt to changing times and consumer expectations.

Technology is reshaping the industry and replacing the traditional face-to-face model of buying and selling. At the same time, insurance products are as relevant as ever, perhaps more so given the new types of risk that have emerged as society evolves.

The global market is a six-and-a-half trillion-dollar global enterprise. What began thousands of years ago to protect maritime trade and land shipments of goods has expanded to accommodate societal change. We take it for granted today, but mass-market homeowners’ and healthcare plans were not available until the 1930s or so. Back then, cybercrime did not exist; today, it’s a massive problem that threatens virtually every organization.

Our Solutions

How we service your industry

The industry’s increased digitization plays into our experience with technology. More people using more tools more often means a greater demand for customer care, and as technology becomes more complex, so do the issues that consumers encounter. We deliver on topics such as scalability, managing peak demand periods, and providing “wow” experiences.

What We Do

GlowTouch is a technology-driven company, and we have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness.

Channels

We Support

We live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus is on service providers is to offer the channels that customers prefer. That is part of delivering “wow” experiences. When a player contacts us, service and support have become parts of that experience.

We understand that games are often works in progress which are subject to ongoing development. This makes hearing the voice of the customer all the more vital.

NMSDC, WBENC, and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) and a WBENC Women’s Business Enterprise (WBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.

Awards

Let us ensure

Your CX

is covered.

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