INSURANCE
INDUSTRY

THE BUSINESS OF RISK

Insurance
Industry

Insurance is undergoing a generational change: a marketplace with different consumer demands, an aging workforce, and a growing digital influence. When 2020 began, the insurance industry was riding a healthy wave amid expectations that the trend would continue. The pandemic disrupted operations, caused a shift to remote work and virtual customer engagement, and created volatility within financial markets.

Going forward, the industry faces a “synthesis challenge” – how to integrate new technologies and sales techniques into a sector that has historically relied on face-to-face transactions between agents and clients who are usually on a first-name basis.

Our Solutions

What we do to service the industry

Companies are heavily investing in modernizing legacy IT systems so that core business functions such as rates, quotes, claims, and billing are relevant in a modern marketplace where consumers can start/pause/stop coverage with the click of a button on their mobile apps. New tools are changing the dynamic of an agent’s office as the primary point of engagement with customers, making some tasks far more convenient. Until there is a hiccup in the app.

That’s where a partner like GlowTouch matters. The industry’s increased digitization plays into our experience with technology. And technology has changed the face of insurance, with personal relationships being replaced by a seamless customer experience across both the digital and physical worlds.

Download the Industry Overview

Contact Center
Outsourcing

Pampering your customers through the entire lifecycle with onshore, nearshore and offshore options:

Business Process
Outsourcing

Pampering your customers through the entire lifecycle with onshore, nearshore and offshore options:

Technology
Outsourcing

Working as an extension of your team or in collaboration:

Channels
We Support

Consumers live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus on service providers is to provide the channels that their customers prefer. That is part of delivering “wow” experiences. When one of your customers contacts us, service and support become parts of that experience.

Click on the icons to learn more about our channel offerings.

GlowTouch has been providing
personalized business outsourcing
solutions since 2002.

Our trusted performance and execution are underpinned by a highly-educated, loyal workforce, with innovative stolutions crafted by award-winning leadership.