GlowTouch Recognized for Exporting Excellence


Company Honored for the 11th Time

(Louisville, KY) – GlowTouch LLC, a global Business Process Outsourcing (BPO) services provider based in Louisville, KY, has won the “Best Services Exporter Award” from the Federation of Karnataka (India) Chamber of Commerce & Industry (FKCCI) for the 11th time. The company was honored for its work in the Information Technology sector based on the value of goods exported, year over year percentage increase in growth, and total number of employees.

“Every year brings new challenges and raises the bar from the previous year, and our task is to respond accordingly,” said Shyam Hebbar, Sr. VP of Corporate Services, who is based in Mangalore in Karnataka state. “The ever-evolving nature of technology and the shifting demands of the marketplace and consumer sentiment create new opportunities for our teams to pursue. We are honored to have our recognized by the Chamber.”

The award comes amid another year of continued growth for GlowTouch, which added new locations in San Antonio, Texas, Pasig City, Philippines, and Santo Domingo, Dominican Republic. While outsourced customer service is the biggest part of the company’s business, this award reflects its technology roots and a seasoned staff of software and application developers, engineers, and programmers who regularly create new products and platforms.

The FKCCI has been a moving force behind exports in the Indian state for more than 15 years, bestowing awards of excellence across several categories and serving to encourage Mangalore-area businesses to find their place on the global stage. “Our operations in India and the teams behind them are integral to our success and growth,” said Vidya Ravichandran, GlowTouch President and CEO. “They are a big part in our ongoing mission to be a full-service outsource provider, to include customer service, technology products, and back-office processing.”

About GlowTouch

GlowTouch is a privately held and WBENC-certified, woman-owned enterprise founded in 2002. We provide clients worldwide with personalized, omnichannel contact center, business processing, and technology outsourcing solutions. Our 2,300+ employees deliver operational excellence with high-touch engagement garnering recognition by independent bodies such as Everest Group International Association of Outsourcing Professionals (IAOP), and as a six-time honoree on the Inc. 5000. GlowTouch is headquartered in Louisville, KY, with a global footprint that includes onshore contact centers in Louisville, Miami, and San Antonio. There is also a nearshore presence in Santo Domingo, Dominican Republic, and offshore locations in Mangalore, Bangalore, and Mysore, India, and Manila, Philippines.  To learn more about GlowTouch, visit, or email Tammy Weinstein at ###


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