September 4, 2019 (Louisville, KY) – Executive leadership from GlowTouch, a leading provider of contact center, business processing (BPO), and technology outsourcing solutions, will attend the Women’s Business Enterprise Council (WBEC) West Conference in Tucson, AZ this month to meet representatives from major corporations actively seeking to conduct business with certified Women Business Enterprises. The “Strategic Procurement Opportunity Conference” takes place September 10-12 and offers targeted networking and collaborative strategy sessions.
GlowTouch has deep expertise in customer care and technical support. With 17 years of experience, we have mastered the art of chat and email support. On average our clients see a 177% ROI on every dollar they spend with us and a consistent increase in first call resolution and customer satisfaction. Through our 3-S approach to better solve, satisfy and sell, we convert traditional cost centers into profit centers.
“We’re proud to be part of the WBENC family, because their mission to fuel economic growth globally by identifying, certifying, and facilitating the development of women business enterprises is parallel to our corporate stance of putting people first.”
— Vidya Ravichandran
Earlier this year, GlowTouch was officially certified by WBENC, a national advocacy organization for women entrepreneurs that promotes and facilitates sustainable business partnerships with corporate America. GlowTouch President and Founder Vidya Ravichandran, who started the company 17 years ago, stated, “We’re proud to be part of the WBENC family, because their mission to fuel economic growth globally by identifying, certifying, and facilitating the development of women business enterprises is parallel to our corporate stance of putting people first. As a member of this network of advocacy groups, corporations, and entrepreneurs supporting the advancement of women in the workplace and progression to entrepreneurship, together we’re solving, satisfying, and selling services that drive business success.”
GlowTouch executives will participate in face-to-face matchmaking and networking sessions with WBENC’s West Regional corporate members to learn about their business needs and opportunities for contact center outsourcing.
GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. We help clients effectively scale their operations and seamlessly integrate customer success across their channels, platforms, and devices. A certified Woman-Owned Business and six-time Inc. 5000 honoree, GlowTouch is headquartered in Louisville, KY, with additional locations in Mangalore and Bangalore, India.