Outsourced 24/7 Email Ticket Support
1000+
Person Support Team
4M
Customers Supported
2.5M
Email Tickets Per Year
15+
Years of Experience
Get World-Class, 24/7 Email Support You Can Rely On
At GlowTouch, we make email support easy with dedicated, skilled teams and proven operational excellence honed through 15+ years in business. We seamlessly integrate with your people, processes and technology. We’ve used most major CRM platforms. And we flexibly deliver the volume and scale you need — from building a 10-person team to adding 200 agents in two months. With our extensive implementation experience, we can go from contract to live in as little as three weeks.
How Can We Help You?
Cut Email Support Costs
We often cut our clients’ costs by 70% with unbeatable efficiency, contact reduction and our offshore model. See how we can cut costs for you.
Boost Customer Satisfaction
With attentive, highly trained teams, smart operational modeling and continuous improvement, we’ve helped clients boost satisfaction by 20%.
Scale Your Email Support
Whether you need to handle more contacts, build an all-star team, grow 50% or improve your service level and strategy, we have you covered.
Drive Sales Through Support
Once we solve customer issues, we introduce new solutions that enhance customer success. Customers get better service; you get sales and renewals.
We Cover the Full Support Lifecycle
Presales
Customers have questions before they buy. We’re here to help with timely support, making the purchasing process as easy as possible.
Onboarding
We make the onboarding process seamless for your customers so they get the most from your products and services on day one.
Product Support
From login issues and product education to complex troubleshooting, we rapidly resolve tickets and ensure success.
Billing and Account Management
We’re experts in sensitive issues of bills, costs, plans and packages, and we swiftly manage adjustments, refunds and credits as necessary.
Customer Retention
From increasing renewals to securing long-term contracts after great contacts, we help you retain the customers you’ve already earned.
Cross-Selling and Upselling
Every contact is a chance to not only resolve customer issues, but also to inform them of different ways you can help them achieve success.
