Technical Support Nonvoice
Position: Technical Support Nonvoice
Designation: Technical Trainee / Junior Administrator L1
Location: Mangalore, India
No. of Positions: 100
About Company:
GlowTouch Technologies, (www.glowtouch.com) is delivering Customer Experience Management Solutions, Contact Centre Outsourcing, Business Process Outsourcing and Technology outsourcing and many more. We started our business in 2002 and today we are with 2300+ professionals operating from Mangalore, Bangalore, Mysore in India , Louisville KY USA, and Dominican Republic at Central America. We have been certified in 9001:2015 (QMS), 14001:2015 (EMS) and 27001:2015 (ISMS). You may visit our website (www.glowtouch.com) to know more about us.
Summary of Position:
Handle email and chats and assist customers related to webhosting issues.
Qualification & Certifications
Diploma, Graduate or higher
Experience
- 0- 2 years
Skills
- Should be able to handle 3 chats at a time
- Excellent in English communication, Verbal & Written
- Typing skills with 35 words/min
- Flexible to work in rotational shifts ( including night shifts)
- Strong in logical reasoning.
- Willing to work in rotational shifts which also includes night shifts
- Web-hosting knowledge will be an added advantage
