GlowTouch Joins Everest Group & the Clinton Global Initiative

Pledges to Double Impact Sourcing Efforts by 2026

Louisville, KY – September 27, 2022 – GlowTouch LLC, a global Business Process Outsourcing (BPO) services provider based in Louisville, KY, will increase its existing commitment to impact sourcing by joining a pledge to double the number of such employees who are hired by 2026. The Everest Group and its Commitment to Action are driving the program to create additional employment opportunities for disadvantaged and marginalized populations.

GlowTouch’s use of impact sourcing began in 2018. Since then, job candidates from economically challenged communities have made up about 12% of total hiring in India. This year, this strategy was imported to the US, and about one-third of new domestic hires are from populations classified as under-resourced by the federal government. 

“Our industry has already become a catalyst for lifting millions of people around the world out of poverty and into the middle class,” said Vidya Ravichandran, CEO & Founder of GlowTouch. “Impact sourcing is an ideal means of reaching portions of the labor force who have the will to succeed but may lack the skills. We teach the latter while nurturing the former, creating economic opportunities for people who most need them.”

The Everest Group initiative was highlighted during the Clinton Global Initiative’s September 2022 meeting. It enlists multiple outsourcing providers and other organizations to develop job readiness programs and to share research and best practices for promoting economic inclusivity. The former president lauded the effort for its outreach to “talent that has historically been left behind and left out. Going forward, this hiring model can potentially drive business efficiencies in any location in any sector.”

For the companies using it, impact sourcing helps to reduce absenteeism and attrition, both being critical concerns in the BPO space. For individual beneficiaries, it creates stable employment and a sense of self-worth. It can also have a contagious effect – when people see others like themselves find success, they can be inspired to pursue the same goal for themselves, creating a positive feedback loop.

“Impact sourcing is a force for disrupting the often-cyclical nature of poverty,” said Ravichandran. “It also instills hope in communities where that is in short supply, creating career pathways with competitive wages and the potential for advancement in a rapidly growing industry.”

About GlowTouch

GlowTouch is a privately held and WBENC-certified, woman-owned enterprise founded in 2002. We provide clients worldwide with personalized, omnichannel contact center, business processing, and technology outsourcing solutions. Our 2,300+ employees deliver operational excellence with high-touch engagement garnering recognition by independent bodies such as Everest Group International Association of Outsourcing Professionals (IAOP), and as a six-time honoree on the Inc. 5000. GlowTouch is headquartered in Louisville, KY, with a global footprint that includes onshore contact centers in Louisville, Miami, and San Antonio. There is also a nearshore presence in Santo Domingo, Dominican Republic, and offshore locations in Mangalore, Bangalore, and Mysore, India, and Manila, Philippines.  To learn more about GlowTouch, visit www.GlowTouch.com, or email Tammy Weinstein at Tammy.Weinstein@GlowTouch.com. ###

Facebook
Twitter
LinkedIn
Email

Related Posts

Enterprising Women Award

Vidya Receives LBF Enterprising Women Award

President and Founder Honored at Luncheon On Thursday, April 14, GlowTouch Founder and President, Vidya Ravichandran, was recognized as a 2022 Louisville Business First “Enterprising

This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.