GlowTouch Joins Everest Group & the Clinton Global Initiative

Pledges to Double Impact Sourcing Efforts by 2026

Louisville, KY – September 27, 2022 – GlowTouch LLC, a global Business Process Outsourcing (BPO) services provider based in Louisville, KY, will increase its existing commitment to impact sourcing by joining a pledge to double the number of such employees who are hired by 2026. The Everest Group and its Commitment to Action are driving the program to create additional employment opportunities for disadvantaged and marginalized populations.

GlowTouch’s use of impact sourcing began in 2018. Since then, job candidates from economically challenged communities have made up about 12% of total hiring in India. This year, this strategy was imported to the US, and about one-third of new domestic hires are from populations classified as under-resourced by the federal government. 

“Our industry has already become a catalyst for lifting millions of people around the world out of poverty and into the middle class,” said Vidya Ravichandran, CEO & Founder of GlowTouch. “Impact sourcing is an ideal means of reaching portions of the labor force who have the will to succeed but may lack the skills. We teach the latter while nurturing the former, creating economic opportunities for people who most need them.”

The Everest Group initiative was highlighted during the Clinton Global Initiative’s September 2022 meeting. It enlists multiple outsourcing providers and other organizations to develop job readiness programs and to share research and best practices for promoting economic inclusivity. The former president lauded the effort for its outreach to “talent that has historically been left behind and left out. Going forward, this hiring model can potentially drive business efficiencies in any location in any sector.”

For the companies using it, impact sourcing helps to reduce absenteeism and attrition, both being critical concerns in the BPO space. For individual beneficiaries, it creates stable employment and a sense of self-worth. It can also have a contagious effect – when people see others like themselves find success, they can be inspired to pursue the same goal for themselves, creating a positive feedback loop.

“Impact sourcing is a force for disrupting the often-cyclical nature of poverty,” said Ravichandran. “It also instills hope in communities where that is in short supply, creating career pathways with competitive wages and the potential for advancement in a rapidly growing industry.”

About GlowTouch

As a tech-forward company, GlowTouch is dedicated to providing exceptional customer experiences by leveraging the right people, channels, locations, processes, and technologies. Our personalized omnichannel contact center, back-office processing, and technology outsourcing solutions are tailored to meet the unique needs of clients worldwide. As a certified WBENC Women’s Business Enterprise (WBE) and NMSDC Minority Business Enterprise (MBE), we take pride in our diverse workforce. Our commitment to operational excellence and high-touch engagement has earned us recognition from renowned organizations such as Everest Group, the International Association of Outsourcing Professionals (IAOP), and six-time inclusion on the Inc. 5000 list. Headquartered in Louisville, KY, we have a global presence with onshore contact centers in Louisville, Miami, FL, and San Antonio, TX, a nearshore center in Santo Domingo, Dominican Republic, and offshore locations in Mangalore, Bangalore, Mysore, India, and Manila, Philippines. To learn more about how we can help you achieve your business goals, visit, or email Tammy Weinstein at


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