In-App Messaging

There seems to be an app for everything. One overlooked benefit of apps is how they foster two-way dialogue, making them an ideal support channel in this digital era.

More and more requests for customer support are originating from mobile devices. In-app messaging is ideal for engagement since it happens while a user is active, and it is also a conversational channel:

Support that is naturally convenient to customers

Get real-time feedback while delivering real-time support

Service without the queues, on the user’s schedule

This channel is one more means of having the support team be where your customers are, in their preferred channel, creating seamlessness across the user experience.

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